What are the responsibilities and job description for the Service and Installation Technician position at LA Cuisine International?
Our Vision and Purpose
At La Cuisine Appliances, we come to work every day to provide our clients with the best possible experience and make their home a better place to be and enjoy, with the purpose of getting closer to family and friends.
Our objective is to be recognized as the leader, most admired and innovative distribution group of luxury brands of household appliances, water systems and household products, for the South of Florida, Latin America and the Caribbean.
Our core values are: Do The Right Thing, Teamwork, Be Better, Speak Up, We Care.
Position Purpose
We are seeking a dynamic, proactive, technically oriented, and customer-focused individual to join our team as a Service and Installation Technician. The successful candidate will play an important role in serving our customers by providing elevated services and support during the service steps of their journey with our products and services.
It is explicitly expected from all Employees to live by the company’s Core Values. We are looking into individuals to be part of the La Cuisine family.
Responsibilities
Provide on-site (customer homes) high-quality repair services, maintenance, installations, and pre-installation visits
Effectively diagnose appliance problems and provide repair, installing new parts
Evaluate parts breakdown (Exploded View) to order parts via Spare Parts Department
Control spare parts truck stock and
Maintain complete service job reports, fulfilling all Corporate Guidelines, for all jobs provided
To work with our customer service team to schedule services and close all jobs scheduled
Create technical reports for specific cases whenever required by management
Participate in Corporate and Manufacturers in-person Trainings (Locally or internationally) twice a year
Participate in Corporate and Manufacturers' virtual Trainings whenever required by management
Keep the NPS personal score of a minimum of 38
Report to the Subsidiary Service Manager, following all guidelines required for this position
Qualifications and Experience
Proven 3 years’ experience with household appliance repairs with field experience
Experience with High-End and Luxury Appliances is preferred
Sealed System experience on domestic refrigeration is a plus.
Ability to diagnose electronic and electrical systems and to read, interpret and utilize Electrical diagrams, technical documents and service manuals.
Strong problem-solving abilities and a customer-oriented mindset.
Excellent communication and interpersonal skills with the ability to reassure consumers in stressful situations, with extreme respect and cordiality.
Capacity to handle customer complaints and issues with patience and professionalism
Maintain a high level of accuracy and attention to detail while performing repair activities
Willingness to stay updated on product specifications and industry trends by participating on trainings, workshops, and webinars
Effective time management skills to prioritize tasks and meet deadlines.
Strictly follow all safety and manufacturer's protocols in the Services and Installations
Knowledgeable about electrical and electronic circuits
Proficient and Knowledge of Hand/Power Tools
Education and Additional Requirements
Technical degree in mechanics, electronics or refrigeration.
Residential Appliance Technician Certification (NASTeC) or General Electrician License is preferred but not required.
Need a valid driver’s license and clean driving history.
Physical Requirements
Drive for 2 hours/day
Lift up to 50lbs
Constant bending, kneeling
Standing for long periods of time (8 hours)
Languages
English bilingual proficiency – mandatory
Spanish and/or Portuguese bilingual proficiency – preferred
Benefits Offered
Health, Vision, and Dental Insurance- Great working environment
401k
Paid Vacation and Sick Time
Uniforms
Safety Equipment
Salary : $30