Assistant Manager – La Crosse Queen Cruises

Are you passionate about hospitality, tourism, guest service, and leadership? La Crosse Queen Cruises is seeking an energetic, organized, and guest-focused Assistant Manager to help lead daily operations aboard one of the Midwest’s most iconic riverboat attractions.

This is an exciting opportunity to build a career in hospitality and tourism while working in a unique waterfront environment on the Mississippi River. As a key member of our management team, you will play an important role in delivering exceptional guest experiences, supporting staff, and helping ensure smooth daily operations across multiple areas of the business.

Position Summary

The Assistant Manager serves as a key operational leader supporting the General Manager and President in overseeing daily activities within the ticket office, gift shop, reservations, concessions, and guest service operations.

This hands-on position combines customer service, team leadership, and operational support to ensure guests enjoy a memorable and seamless experience from reservation to departure. The ideal candidate is professional, dependable, detail-oriented, and thrives in a fast-paced hospitality environment. Every day is unique, with new situations, people, and experiences that make the work rewarding.

Key Responsibilities

Guest Experience & Operations

• Deliver exceptional customer service to guests in person, online, and over the phone
• Assist guests with cruise reservations, ticket sales, gift shop purchases, concessions, and general inquiries
• Maintain a visible leadership presence during busy periods to ensure efficient operations and guest satisfaction
• Resolve guest concerns professionally, positively, and promptly
• Support daily cruise operations and ensure a welcoming, guest-focused atmosphere

Leadership & Team Development

• Must be comfortable and responsible to open and close, cash handle and reconcile.
• Support, motivate, and work in conjunction with the team to deliver outstanding service.
• Foster a positive, collaborative, and team-oriented work environment
• Lead by example through professionalism, accountability, and strong work ethic

Administrative & Business Support

• Perform office operations, reporting, and record-keeping duties
• Maintain effective communication with management
• Assist with scheduling, operational coordination, and daily business needs
• Support initiatives that improve efficiency, guest satisfaction, and operational excellence

Product & Company Knowledge

• Develop extensive knowledge of cruise offerings, schedules, policies, promotions, and retail merchandise
• Assist guests in selecting cruise experiences, packages, and products that best meet their needs
• Serve as a knowledgeable ambassador for the La Crosse Queen brand and guest experience

Qualifications

Required Skills & Experience

• Ability to multi-task and prioritize in a fast-paced environment
• Strong customer service and interpersonal communication skills
• Excellent organizational, problem-solving, and time-management abilities
• High attention to detail and accuracy
• Self-motivated with the ability to work independently and collaboratively
• Adaptable, dependable, and capable of taking initiative
• Valid driver's license and have reliable transportation

Preferred Experience

• Hospitality, tourism, retail, attraction, entertainment, or guest service experience
• Leadership, supervisory, or management experience preferred
• Experience with reservations systems, point-of-sale systems, or cash handling
• Experience working in a customer-facing environment
• High school diploma required; college coursework in hospitality, tourism, business, or related fields preferred

Scheduling Requirements

This position requires flexibility and the ability to work:

• Weekdays
• Weekends
• Holidays
• Evenings
• Opening and closing shifts

Working Conditions

This role requires standing, walking, and occasional lifting of up to 25 pounds. Work is performed primarily indoors with occasional outdoor exposure along the riverfront, boarding areas, and dock facilities.

La Crosse Queen Cruises is an Equal Opportunity Employer.

Compensation

$20.00 – $28.00 per hour
Compensation is negotiable based on experience, leadership background, and qualifications.

Why Join La Crosse Queen Cruises?

• Work in a unique and scenic setting on the Mississippi River
• Be part of a respected and well-known regional tourism attraction
• Gain valuable hospitality and leadership experience
• Opportunities for professional growth and advancement
• Dynamic, fast-paced, and rewarding work environment
• Employee discounts and flexible scheduling
• Join a fun, supportive, and customer-focused team

Benefits

• Employee discount
• Flexible schedule
• Leadership development opportunities
• Benefits based on full time or seasonal option

Work Location: In Person

Ready to embark on an exciting career on the Mississippi River? Apply today and become part of the La Crosse Queen Cruises leadership team.

Pay: $20.00 - $28.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $20 - $28