Practice Manager

Practice Manager 

Full Time | Exempt 

SOU Health and Wellness Center

We’re committed to compassionate care for all. Our patients. Our employees. You. 

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care. 

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional growth. 

The Practice Manager oversees a multidisciplinary team and ensures the smooth operation of the clinic. This role involves leadership, customer service, quality assurance, operational management, and compliance with regulations. The Practice Manager participates as a member of the leadership team to ensure safe, quality care is provided.   

Our Health and Wellness Center at Southern Oregon University (SOU) has a primary focus on the medical and behavioral health of the SOU students.  This position integrates closely with the SOU staff, faculty, Dean's office, and student housing. 

Key Responsibilities: 

Customer Service & Staff Training:

• Provide high-quality customer service to patients, providers, staff, insurance carriers, and community agencies, aiming to meet or exceed service standards.
• Foster a customer-focused environment by training and reinforcing positive service behaviors with the team.

Clinic Operations Management:

• Oversee daily clinic operations to ensure efficient patient access, satisfaction, and financial viability.
• Collaborate with supervisors and management to set and achieve key performance indicators (KPIs) and create action plans for goal achievement.
• Supervise and support shift leads and medical team members, providing guidance, coaching, and performance management aligned with clinic goals and customer service philosophy.

Leadership & Development:

• Lead the implementation of the Patient-Centered Medical Home (PCMH) model, in collaboration with the Director.
• Participate in the development of policies and procedures to ensure high-quality patient care, working closely with the Quality Team.
• Provide coaching, mentorship, and performance evaluations for staff, ensuring timely and fair reviews in line with organizational policies.

Risk, Compliance & Regulatory Oversight:

• Investigate patient, provider, and employee complaints, and develop corrective action plans as needed.
• Address adverse incidents and problems within the clinic, document appropriately, and work with the Risk Manager and supervisor for follow-up.
• Ensure compliance with all safety regulations (OSHA, HIPAA, etc.) and coordinate with Facilities Manager for facility concerns.
• Maintain a safe, clean, and compliant work environment, adhering to federal, state, and local regulations (including OSHA, NCQA, HIPAA, CLIA, PHI compliance, and ADA).
• Ensure clinic compliance with health and safety standards, including emergency preparedness and staff education.

Budget & Financial Oversight:

• Develop and manage the annual departmental budget, collaborating with the supervisor and CFO to evaluate expenses and revenues.
• Ensure sufficient provider coverage by managing provider schedules in coordination with the Director.
• Participate in financial and clinical risk management planning in collaboration with medical and dental directors.

Quality Improvement & Efficiency:

• Use data-driven methods to improve clinic flow, productivity, and quality metrics.
• Work with the management team to recommend and implement operational policies, procedures, and projects in alignment with organizational goals.
• Participate in relevant councils, committees, and meetings to contribute to clinic improvements and organizational planning.
• Support a team-based approach to problem-solving and accountable communication.

Staffing & Human Resources:

• Collaborate with HR and recruiters to support staff selection and retention.
• Use clinic data to inform employee development and planning.

Additional Duties:

• Complete all required trainings on time and ensure ongoing education for staff.
• Oversee the administration of Epic templates and provider scheduling in coordination with the Call Center Manager.
• Perform other duties as assigned to support clinic operations and organizational objectives.

Education and/or Experience: 

Required: 

• Minimum: High School Diploma
• Three to five years of experience in medical office.
• Three to five years or Medical supervisory.
• Excellent interpersonal communication and problem-solving skills.
• Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions.
• Skilled at using electronic health records as applicable to area of work (EPIC).

Preferred: 

• Bachelor’s degree in nursing (BSN)
• Related experience in a Community Health Center setting.
• BLS HealthCare Provider (First Aid/CPR).
• Basic knowledge of adult learning models.