Health Records Clerk

Health Records Clerk

Full-Time | Hourly 

La Clinica Center for Learning and Innovation 

We’re committed to compassionate care for all. Our patients. Our employees. You. 

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care. 

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica. 

The Health Records Clerk is responsible for organizing and managing health information data, including ensuring the integrity of the legal health record, and assisting in providing comprehensive information to the care team. Assists patients and other agencies with Medical, Dental and Behavioral health record related needs.

Accountabilities Include:

• Sorts, files, and collates a variety of health records and information into patient health record in appropriate sequence to ensure completeness and in accordance with established procedure.
• Filing paperwork and reports from other agencies into patient health record accurately within the established time frame.
• Creating digital copies of paperwork and storing the records electronically per policy.
• Ensuring that all health records are protected and kept confidential.
• Process incoming and outgoing correspondence to patients and other agencies including, but not limited to; fax, mail, inter office courier and my-chart messages.
• Ensures all required information is included in the legal health record noting deficiencies and referring to appropriate area for follow-up.
• Processes both incoming and outgoing release request for health records including but not limited to court orders, subpoenas, patients request and other agencies to the extent allow by HIPAA standards.
• Provide excellent customer service to external partners and internal team member by prompt response to telephone calls Answers telephones, email request and messages sent through Electronic Health Record system.
• Ensures that all incoming or outgoing requests to release health records are logged in the Release of Information [ROI] Module tracking system.
• Retrieves and copy l health information from the patient l health records to answer authorized requests in support of patient care activities and patient account settlements.
• Completes assigned trainings via La Clinica’s learning module system (Relias) by required due date.
• Serves as content expert and provides internal training regarding processes related to health records management to comply with the organization standards.
• Other duties as assigned.

Qualifications:

Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; communicate with clarity, both verbally and in writing to groups and individuals. Strong data entry skills and attention to details.

Education and/or Experience:

Required:

• Minimum: High School Diploma.
• Excellent interpersonal communication and problem-solving skills.
• Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions.

Preferred:

• Six months to one-year experience in a medical office setting or related work experience.
• Basic knowledge of adult learning models.

Equity Statement:  

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.  

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/  

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.