Hotel Case Manager

Position Summary: Provide Case Management and advocacy by actively supporting the client’s self-identified goals and providing domestic violence education to clients in hotels. Facilitating goal-oriented individual and group life and social skills education using the trauma-informed model to survivors of domestic violence. This position also provides case management, advocacy, and supportive services to clients temporarily housed in hotels, ensuring they receive ongoing support to promote stability, empowerment, and transition to permanent housing.

Hours: As assigned, 8:30 am-5:30 pm Monday-Friday, weekends and off hours are required

Reports to: Residential Service Director

Supervisor: __Yes _X_ No

Condition of Employment: Full-Time, Contingent upon funding

Salary: $17.00 per hour Depending on education and experience

Essential Duties:

Direct Client Services:

· Provide case management to clients and clients temporarily housed in hotels who are seeking advocacy and domestic violence education.

· Provide or assist in providing advocacy and referrals to clients by actively helping them to access

necessary services utilizing community resources and partnerships.

· Conduct regular visits or check-ins with hotel-based clients to assess needs, provide emotional support, and ensure access to basic necessities and safety planning.

· Deliver lunch and dinner meals to the hotel clients.

· Assist with case load management of emergency shelter clients when there are no clients in the hotel.

· Assist and advocate for clients as necessary with legal and immigration issues, including completing and filing protective order petitions.

· Assist clients in completing and filing protective order applications

· Assist clients in obtaining legal representation and accompanying clients at trials or court hearings as necessary.

· Cover service assessments.

· On call coverage to support hotel-based clients as needed.

· Assist clients with accessing other services within the agency and other agency partners.

· Provide all services in an empathic manner, providing guidance, motivation and encouragement according to trauma-informed guided principles.

Outreach Education:

· Provide educational presentations on domestic violence issues to community organizations and groups.

· Network with local service providers, community partners, and hotel management as appropriate to enhance service coordination for hotel-based clients.

· Provide advocacy and information to community providers, law enforcement and the public on behalf of domestic violence victims.

· Develop partnerships with agencies and stakeholders to establish consistent on-going support to hotel clients.

· Maintain monthly calendars that reflect presentations requested and offered.

Administrative Duties:

· Compile data and complete all required documentation in a timely manner, to include monthly and quarterly reports.

· Maintain compliance with funder requirements in delivering services and completing all required documentation and maintaining organized and completed client files.

· Maintain accurate client electronic files by creating client files and uploading all necessary documentation to meet program requirements.

· Provide training and educational presentations to volunteers and new staff.

· Provide back-up coverage for front desk, take messages, donations and schedule new clients as needed.

Training:

· Attend staff meetings and in-service training.

· Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy, especially as they relate to hotel-based clients.

· Attend seminars and training approved by supervisor.

Additional Duties:

· Ability to drive agency vehicles on a daily basis to visit clients, including those temporarily housed in hotels.

· Work with Event Coordinator in seeking donations from community organizations for hotel-based clients and organization events.

· Participate with others in planning events, setting up and picking up event table materials.

· Assist shelter staff during crisis when accepting crisis clients or when accepting client referrals from hotels.

· Handle walk-ins and callers with crisis assessments, safety plans and educating clients of Crime Victim Compensation.

· Cover a shelter shift quarterly and cover additional shelter shifts as needed.

· Other duties as assigned.

Expectations:

· Promote excellent internal and external customer service at all times.

• Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
• Assist donors in unloading items into carts and pushing carts to outside donations area as needed.
• Pick up bags/ boxes of donations from outside areas area to maintain clear paths.
• Aptitude in strong problem-solving skills and emotional identification with others.
• Maintain strict confidentiality according to the agency policy.
• Manage multiple cases and priorities efficiently, including clients living in hotels.
• Demonstrate positive role-model leadership and work cooperatively with others.
• Model respect, understanding and appreciation for all people.
• Exhibit skills in comprehending, interpreting and supporting the organization.
• Ability to succeed in and contribute to a team environment.
• Multi-task, prioritize and work under pressure without losing sight of objectives.
• Communicate effectively with others.
• Ability to work independently.

Qualifications:

· Education: Bachelor’s degree in psychology, Social work, or a closely related field.

· Experience: A minimum of one (1) year full-time (can be volunteer or paid) advocacy experience in domestic violence or related field.

· Substitution of education/experience: Is allowed on a one for one year basis.

· Language: Bilingual in Spanish/English is required.

· Licenses/Certifications: Valid driver’s license and satisfactory driving record.

· Insurance Requirements: Must be at least 25 years of age per agency driving policy.

· Other: (e.g., post-offer drug/alcohol screen, TB test, background check, driver’s license record

· Warm, empathic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $17