Spa Attendant

https://labahiahotel.com/careers/

ABOUT US:
Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:
The Spa Attendant plays a vital role in ensuring an exceptional guest experience by maintaining the highest standards of cleanliness, organization, and hospitality within the spa. This role requires an eye for detail, a warm and professional demeanor, and a commitment to providing personalized service in a serene and luxurious environment. By delivering impeccable service, the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Greet guests warmly and assist with inquiries, ensuring a seamless and tranquil spa experience.
• Assist in providing guests with direction of the spa facilities and protocols.
• Anticipate guest needs, offering refreshments, towels, and other amenities.
• Maintain a calm and soothing environment, ensuring minimal disruption to guests’ relaxation.
• Ensure all spa areas (treatment rooms, relaxation lounges, saunas, steam rooms, pools, and locker rooms) are immaculately clean, well-stocked, and properly maintained.
• Replenish towels, robes, slippers, and toiletries as needed.
• Monitor and maintain cleanliness of showers, restrooms, and common areas throughout the day.
• Assist with the setup and breakdown of treatment rooms, ensuring they meet luxury standards.
• Assist therapists and reception staff with guest flow, ensuring smooth transitions between services.
• Handle laundry duties, including washing, folding, and organizing linens and robes.
• Restock retail displays and maintain an organized product inventory.
• Follow all safety, sanitation, and hygiene protocols in compliance with luxury hotel standards.
• Work closely with spa therapists, receptionists, and management to uphold service excellence.
• Attend training sessions and team meetings to stay updated on spa offerings and protocols.
• Provide feedback to management on guest preferences and operational improvements.
• Ensure compliance with luxury brand standards and hotel policies.
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times.
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.
• Perform all other duties that may be assigned as needed by your manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (1/2) years of previous experience in a luxury spa or hotel preferred.
• Endurance to stand for long periods and walk moderate distances.
• Ability to perform detailed cleaning tasks that require prolonged bending, kneeling, and reaching while maintaining precision.
• Ability to work independently and as part of a team.
• Excellent communication skills and customer service skills.
• Ability to work efficiently in a fast-paced environment while maintaining a serene atmosphere.
• Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
• Flexible to work in different shifts, including evenings, weekends, and holidays.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Spa & Wellness team at La Bahia Hotel.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.