What are the responsibilities and job description for the Customer Service Account Coordinator position at L2 Brands?
About L2 Brands
L2 Brands is a leading designer, manufacturer, and marketer of high-quality, custom-logo apparel, headwear, and home décor serving the Collegiate, Resort/Destination, Golf, and Corporate markets. For over 30 years, our League, Legacy, Ouray, and Locale lifestyle brands have delivered premium customized products that connect people with the schools, traditions, destinations, and workplaces they love.
The Role
We are looking for a detail-oriented and disciplined Customer Service Representative who thrives in a structured, process-driven environment. This role focuses on managing a dedicated set of customer accounts — primarily via email — to ensure orders are processed accurately, issues are resolved promptly, and customers receive consistent, professional communication.
If you’re someone who likes working within clear guidelines, enjoys handling a steady flow of tasks, and takes pride in accuracy, this may be a great fit.
What You’ll Do
L2 Brands is a leading designer, manufacturer, and marketer of high-quality, custom-logo apparel, headwear, and home décor serving the Collegiate, Resort/Destination, Golf, and Corporate markets. For over 30 years, our League, Legacy, Ouray, and Locale lifestyle brands have delivered premium customized products that connect people with the schools, traditions, destinations, and workplaces they love.
The Role
We are looking for a detail-oriented and disciplined Customer Service Representative who thrives in a structured, process-driven environment. This role focuses on managing a dedicated set of customer accounts — primarily via email — to ensure orders are processed accurately, issues are resolved promptly, and customers receive consistent, professional communication.
If you’re someone who likes working within clear guidelines, enjoys handling a steady flow of tasks, and takes pride in accuracy, this may be a great fit.
What You’ll Do
- Manage ongoing relationships with an assigned customer base.
- Respond to customer inquiries by email and phone in a professional, timely manner.
- Process and track orders, returns, and changes.
- Troubleshoot and resolve issues independently, serving as your own escalation point.
- Collaborate with internal teams such as Production, Merchandising, and Sales to ensure smooth order fulfillment.
- Maintain accurate and thorough records of customer interactions.
- High school diploma or GED
- At least 2 years of customer service experience, ideally in an office or call center environment
- Strong written and verbal communication skills
- Basic computer skills and ability to learn internal systems
- Ability to remain focused and productive in a quiet, structured workspace with scheduled breaks
- Monday–Friday, 8:00 a.m.–5:00 p.m. (occasional voluntary evenings/weekends during peak times)
- Onsite, in-office role
- Health, vision, and dental insurance
- 401(k) with company match
- Life insurance & employee assistance program
- Paid time off and holidays
- Growth & advancement opportunities