What are the responsibilities and job description for the Greeter position at L0820 Atlantic Coast Honda?
Dealership: L0820 Atlantic Coast Honda Atlantic Coast Honda Position Summary The Guest Ambassador oversees the daily operations of the dealership’s service drive, ensuring an exceptional guest experience and efficient workflow. Acting as the “air traffic controller” of the service lane, this role directs vehicles to the appropriate areas, manages service greeter staff, and maintains smooth coordination between advisors, technicians, and customers. Key Responsibilities Service Drive Coordination: Direct incoming vehicles to the correct service bays or staging areas. Monitor traffic flow to prevent bottlenecks and maintain safety standards. Staff Management: Supervise and schedule service greeters, ensuring coverage during peak hours. Provide training and coaching to maintain high levels of customer service. Customer Interaction: Greet guests promptly and professionally, creating a welcoming environment. Assist with initial check-in and answer basic service-related questions. Operational Efficiency: Communicate with service advisors and technicians to prioritize work. Track vehicle status and ensure timely movement through the service process. Quality & Compliance: Maintain cleanliness and organization of the service lane. Ensure adherence to dealership policies and manufacturer standards. Qualifications Previous experience in automotive service operations or dealership environment preferred. Strong leadership and team management skills. Excellent communication and customer service abilities. Ability to multitask and thrive in a fast-paced environment. Valid driver’s license and clean driving record Core Competencies Leadership & Coaching Customer Focus Problem-Solving Time Management Attention to Detail We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!