Fixed Operations Manager

Dealership: L0582 Wade Ford Wade Ford We are one of over 300 Lithia Motors Dealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals. The Fixed Operations Manager manages the activities of all Service and Parts related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets. This individual is responsible for the hiring, training and development of all related personnel. The Operations Manager serves as the liaison between the store and Lithia Home Offices Fixed Operations, ensuring compliance to all company policies and procedures. The Fixed Operations Manager reports to the General Manager for day-to-day issues but receives operational direction from the Regional Manager/Lithia Home Office. Responsibilities Service Staff Recruiting, Training and Development Staff Service and Parts departments in order to optimize customer opportunities and productivity. Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process. Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs. Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring. Customer Engagement Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner. Inspect repair orders daily for legibility, accuracy and legality. Ensure that all manufacturer policies and procedures are followed. Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!