Receptionist Front Desk

Position Overview:The Front Desk Receptionist serves as the first point of contact for hotel guests, providing a welcoming and efficient check-in and check-out experience. This role ensures exceptional customer service, assists with guest inquiries, and coordinates communication between guests and hotel departments to support smooth daily operations.Key Responsibilities:Greet guests warmly upon arrival and departure.Perform check-in and check-out procedures accurately and efficiently.Answer phone calls, emails, and guest inquiries in a professional manner.Provide information about hotel amenities, services, and local attractions.Handle reservations, room assignments, and payment processing.Resolve guest concerns or escalate issues to appropriate departments.Coordinate with housekeeping, maintenance, and management to meet guest needs.Maintain lobby cleanliness and ensure a welcoming environment.Record and manage guest information in hotel management systems.Qualifications:Previous customer service or front desk experience preferred.Strong communication and interpersonal skills.Professional appearance and friendly demeanor.Basic computer literacy and ability to learn hotel software.Ability to multitask, stay organized, and work in a fast-paced environment.Work Environment:This role involves standing for long periods, interacting with guests, and occasionally handling challenging situations with patience and professionalism.

Salary : $16