Front Desk Coordinator and Receptionist

Salary: $50,000 per year

How To Apply

Applications are submitted online until the position is filled and/or the posting is closed. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be substituted for an application.

Minimum Requirements

Preferred Requirements:

• Prior experience as a receptionist, administrative assistant, HR assistant, or in customer service.
  
  

It is the policy of Allegheny County that in order to receive a final offer of employment, candidates must successfully pass a background check, which includes verification of Allegheny County Real Estate Tax status.

Position Summary

The Front Desk Coordinator and Receptionist serves as the first point of contact for the County Executive’s Office, providing professional front desk support, excellent customer service, and administrative assistance. The incumbent also supports human resources functions and assists with constituent services to ensure the efficient and professional operation of the office.

Overview

Duties:

Front Desk & Administrative Support

• Greets and assists visitors, constituents, and dignitaries in a courteous and professional manner.
• Answers and directs incoming phone calls, takes messages and provides general information.
• Provides administrative support to County Executive staff, including filing, mail distribution, ordering and maintaining supplies.
• Handles sensitive and confidential information with discretion.
• Maintains a neat and organized office and reception area that reflects the professionalism of the County Executive’s Office.
• Supports special projects as assigned.
  
  

Constituent Services

• Serves as the first point of contact for constituent inquiries, complaints, and service requests.
• Gathers and records details of constituent concerns, ensuring accurate documentation and timely follow-up.
• Provides information on county programs, services, and resources.
• Refers issues to appropriate departments and track progress to resolution.
• Ensures that constituents receive courteous, responsive, and effective service.
  
  

Human Resources Support

• Assists with HR administrative functions such as processing employee paperwork and maintaining personnel files.
• Supports onboarding and orientation for new employees.
• Helps coordinate staff trainings, wellness initiatives, and HR-related communications.
• Maintains confidentiality in handling sensitive employee personnel information.
• Serves as a resource for general HR inquiries and directs staff to the appropriate HR representative as needed.
  
  

Knowledge Of

Knowledge, Skills, and Abilities

• Front desk and administrative support.
• Human resources support.
• Professional business office operations.
  
  

Skill In

• Proficiency in Microsoft Office Programs (Word, Excel, Outlook, and PowerPoint).
  
  

Ability To

• Maintain a personal and confidential relationship with the Chief Executive, staff, and outside organizations.
• Be highly organized with strong communication and interpersonal skills with a professional demeanor.
• Learn new programs, software, and tools.
• Manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• Demonstrate commitment to providing excellent service to the public, supporting staff, and advancing the mission of the County Executive’s Office.
• Be comfortable working independently and in a team environment.
  
  

Residency: Allegheny County within 1 year.

Veterans' Preference: Will be awarded to eligible candidates.

AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D

Apply Online