What are the responsibilities and job description for the Cashier & Customer Service Representative position at L-C Valley Habitat for Humanity?
Job Title: Cashier & Customer Service Representative
Job Role: The primary responsibility of this position is to deliver outstanding customer service to every customer and coworker you come in contact with.
Job Duties: The Cashier/Customer Service Representative will be responsible for:
CUSTOMER SERVICE
- Cheerfully respond to all customer request no matter how small. Be a creative problem solver. Ask if you can help take the customer to the product.
- One-on-one interaction with every customer within 10 feet of you. Smile and great every customer with genuine feeling.
- Direct customers to appropriate areas of the store.
- Every customer is thanked and sincerely invited back.
- Personalize conversations with customers by learning names and buying habits.
- Portray a friendly and approachable attitude when communicating with teammates.
- Handle customer complaints with understanding and a sense of urgency; gets the manager or assistant manager involved promptly when resolution is not possible.
CASHIERING AND CASH HANDLING
- Operate the cash register when needed.
- Report to work on a regular and timely basis as scheduled with name tag on.
- Have a strong working knowledge of cash register and override functions.
- Operate the cash register to document merchandise sales.
- Maintain cleanliness of the area surrounding the cash register and receiving area.
- Answer and process phone calls, as needed, if not answered after 3 rings.
- Follow established procedures for customer sales and ensure register balances daily.
- Process donations at the back of store, load and unload items for customers.
JOB DESCRIPTION
- Portray a positive attitude towards the company and customer service initiatives.
- Perform job duties in a conscientious and safe manner.
- Work with manager on a daily task as needed for completion. Help clean, test, and price new merchandise.
- Provide assistance with loading & unloading merchandise.
- Maintain sales floor that is presentable and safe for both customers and volunteers.
Reports to: Habitat Store Manager
Schedule: This is a part-time non-exempt position; typically, 25 hours a week. The Habitat ReStore is located at 2200 8th Ave, Lewiston, ID 83501.
Job Type: Part-time
Pay: $12.00 per hour
Ability to Commute:
- Lewiston, ID 83501 (Preferred)
Ability to Relocate:
- Lewiston, ID 83501: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12