What are the responsibilities and job description for the Vendor Management Sr. Analyst position at L Brands?
At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
Summary:
The Vendor Management Sr. Analyst works under the direction of the Vendor Manager to assist with the organization’s relationships with vendors, contractors, and other service providers. The associate will participate with vendor management activities and coordination as assigned by their manager.
The Sr. Analyst role is expected to assist in defining and adhering to all aspects of Demand Intake, Contract execution, Invoice tracking, Deliverables tracking and Service Level Agreement tracking. This requires close collaboration with Vendor Management as a Service team (VMaaS), Managed Services Provider, Procurement Vendor and BBW Function Leaders. The Sr. Analyst ensures that governance, frameworks and processes are adhered to and will work directly with IT / Vendor partners to ensure that issues are resolved timely. This includes Contract Changes, Amendments, Invoice Management and Governance Library processes.
Responsibilities:
- Ensures that BBW Function Leaders evaluate vendor deliverables, assess quality/completeness and accept (or reject) in accordance with applicable Contract Acceptance procedures.
- Independently resolves issues with Managed Service Provider regarding any unresolvable contract compliance issues.
- Maintains contribution Library Documents and align with Governance Library usage and controls.
- Supports and maintains invoice tracking to confirm that the services were received at the level expected.
- Closely and continuously partners with VMaaS and Finance to provide payment and purchase order (PO) information to Managed Service Provider.
- Supports issue resolution as quickly as possible to prevent incurring the dispute resolution process, as specified in the Contracts.
Partners with Procurement and BBW Leaders to facilitate negotiations with Vendors, obtaining knowledge of all final decisions and approvals associated with negotiations.
- Ensure BBW leaders receive, review and accept (or reject), via the Governance Tool, Vendor's aggregated Service Level reports after validation and finalization.
- Supports continuous improvement efforts and ensures obligations outlined in the agreements are met.
Implements approvals, acceptance, and execution of Service Level changes per contract process.
- Receive and review Vendor recommendations with BBW Leaders.
- Ensures BBW leaders review and provide final decision on approval of Contract Change Requests.
- Supports Vendor Manager and VMaaS to develop an aligned process to initiate and evaluate demand for Managed Services provider.
- Monitors approvals of proposals and estimates based on demand management and budget directives.
- 5-7 years of relevant experience
- Experience with contract administration and additional third parties to deliver services.
- Experience with contract change process
- Experience with Service Now strongly preferred
- Excellent communication skills
- Excellent analytical ability – Excel, PowerPoint required
- Demonstrated capability of preparing and communicating key messages to senior leaders
- Experience supporting performance measures and the impact on organizational performance
- Understanding of impacted Technology and Business impacted functions
- GBS/Managed Service experience required
- Problem determination and root cause analysis skills
- Experience in working within a Vendor / Service Provider relationships and large contracts
- Experience in supporting negotiations, influencing and problem resolution of contracts
- Education: Bachelor’s degree in relevant field; or a combination of equivalent experience and education
- Experience supporting Vendor Management strategies & governance best practices
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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