What are the responsibilities and job description for the Executive Host position at L' Auberge Casino Hotel Baton Rouge?
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
- Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.
- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.
- Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.
- Award customer complimentaries based on gaming action and program guidelines.
- Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
- Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.
- Contact guests by calling, writing or making personal visits to increase trip frequency. Attend off property functions as a representative of the company in order to entertain or assist guests as required.
- May act as a mentor to casino hosts and provide guidance on player development practices.
- Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.
BRING US YOUR BEST.
- Must be age 21 or older
- Must be in possession of and maintain valid state driver’s license
- Motor vehicle report must be free of careless motor vehicle accidents and moving violations within the last 3 years
- Ability to obtain and maintain valid gaming license
- Strong analytical, judgment and decision making skills in order to make knowledgeable decisions regarding complimentaries.
- Excellent written and oral communication skills
- Experience with word processing and spreadsheet computer applications
- These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to three years progressive casino, marketing or sales related experience, with one year experience directly related to player development or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer