Collector II

Position Summary:

LAFCU's Collector II, under general supervision, collects delinquent assigned accounts in a timely and effective manner through their collections life cycle. Their duties include, but not limited to, documents all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Performs all functions/duties of Collector in a timely and professional manner, asks manager for assistance when needed, and cross-trains in other areas of Special Services as requested. Works closely with Loan Servicing to ensure occasional member disputes and proactive updates are handled timely while also ensuring precise responsiveness to inquiries from Loan Servicing on title release and credit reporting.

This is a full-time, non-exempt, hybrid-remote position that reports directly to the Collections Manager within the Special Services/Risk Management Department.

Essential Functions & Responsibilities:

Advanced Collections –

•  Collect delinquent accounts via Temenos collection queues and Symitar Collection Package.
• Maintain daily communication with the manager regarding account status, issues, and member feedback.
• Respond to member inquiries and complaints professionally; escalate when necessary.
• Provide alternative solutions to members in their best interest.
•  Review and print FICS 30-60-90 Delinquent Principal Balance and Consumer Weekly Delinquent Reports.
•  Manage negative share/checking accounts and follow up on loan extensions and workout negotiations.
•  Prepare and submit Workout Loan documentation to the Consumer Loan Department.
•  Recommend loans for charge off, repossession, or legal review
• Run Visa month-end reports via PSCU ROW Net by the 2nd of each month.
•  Complete 180-Day reports for Consumer Loans and Visas by the 5th of each month.
• Assist with month-end charge-off preparation and breakdown by collector.
• Review and approve mismatched and pending credit transactions.

Documentation –

• Maintain clear, thorough documentation of all member interactions with a focus on loss mitigation.
• Ensure all written communications are grammatically correct, concise, and professional.
• Use Temenos LMS workflow history and Symitar core system for documentation.
•  Upload relevant documents and correspondence into Temenos account files.

 Repossession & Recovery –

• Recommend repossession and foreclosure actions as appropriate; coordinate efforts with repo agencies.
•  Draft and send NOI notices promptly after repossession.
•  Coordinate vehicle auction logistics with South Bay Auto Auction.
•  Redeem vehicles from impound when necessary.
•  Serve as liaison with collection agencies on post-charge-off accounts.
•  Assign vehicle transport to auction and track collateral disposition via Temenos workflows.
•  Process impound and lien sale notices promptly.
• Collaborate with Loan Servicing DMV team on title/lienholder issues

 Compliance – 

• Stay current with all applicable policies, procedures, and regulations (e.g., FDCPA, Robbins- Rosenthal Act, Bankruptcy Rules).
• Follow procedures outlined in the Collection Procedure Manual; suggest updates as needed.
•  Comply with Bank Secrecy Act requirements and report suspicious activity to Risk Management.
• Process BK-13 and Chapter 7 filings accurately in system.
• File small claims and coordinate with legal counsel on approved accounts.

Qualification & Opportunities:                            

• 3 years to 5 years' collector experience in a financial institution; 1 year's experience in real estate loan collection preferred.
• High School diploma or equivalent is required.
• Friendly and professional. Excellent communication skills. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• The Special Services Department operates in a fast-paced, member-focused setting where professionalism and empathy are key. Team members handle delinquent accounts through phone, mail, and system-based communications, while collaborating with internal departments and legal partners. The environment encourages proactive problem-solving, cross-training, and continuous learning. Staff are supported by leadership and work together to ensure compliance, recovery, and member satisfaction.

Salary:

• The minimum and maximum base salary range for this position is $27.78 to $41.14 in California.
• The target starting base hourly rate is between $27.78 to $31.12.
• This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
• The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.

LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.