What are the responsibilities and job description for the Customer Service Representative position at KYYBA?
Job Title: Customer Service Rep
Pay rate: $23.00/hour on W2
Location: 1100 Technology Dr, Jackson, MI 49201
Shift Time: 8:30 AM to 5:00 PM (Mon-Fri)
Qualifications:
· Education: minimum High School Diploma and a bachelor’s degree preferred.
· At least 2 years of customer service experience
· Skills: Computer literacy, MS Office experience, basic SAP knowledge (preferred but not required), and strong customer service skills
· Interview Process: Virtual interview followed by an in‐person interview scheduled between April 20–24
· No additional medical screenings required.
Responsibilities:
· The Customer Service Representative supports company by serving as a primary point of contact for customers while collaborating with supply chain, operations, and credit teams to ensure accurate and timely order processing.
· This role involves providing customer support primarily by phone, collecting and forwarding customer feedback, and proactively managing the full order‐to‐cash process.
· The position requires strong communication, organizational, and problem‐solving skills, a customer‐focused and adaptable mind-set, and proficiency in ERP systems (SAP preferred) and Microsoft Office.
· Candidates typically have at least two years of customer service experience, with a high school diploma required and a bachelor’s degree preferred.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Salary : $23