What are the responsibilities and job description for the Business Process Analyst - ONLY ON W2 position at KYYBA?
Description:The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service.This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision.Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation and implementation.Serves as a primary department in contact for system and process requirements implementations, enhancements and testing cycles.Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.Takes ownership of complex issues and challenges and create exception rules. Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place.Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.Company DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.Kyyba is an Equal Opportunity Employer.Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Salary : $40 - $45