What are the responsibilities and job description for the Customer Service Representative - Domestic-Indexable position at KYOCERA SGS Precision Tools?
Customer Service Representative
Elevate Customer Experience & Drive Operational Excellence
Who We Are:
Kyocera Precision Tools is a global leader in indexable cutting tool technology. Our commitment to innovation, quality, and customer satisfaction drives our success. We are looking for a dedicated Customer Service Representative to join our team and help maintain strong relationships with our customers.
What You’ll Do:
As a Customer Service Representative, you will be ensuring customer satisfaction by providing exceptional support, processing orders, and collaborating with internal teams to meet customer needs. You’ll apply your knowledge of company products, sales policies, and production capabilities to effectively communicate with customers and resolve inquiries.
Key Responsibilities:
- Customer Engagement & Problem-Solving: Build and maintain strong relationships with customers by providing exceptional service, addressing inquiries, and resolving complaints efficiently within the CRM system.
- Order & Inventory Management: Process customer purchase orders, including standard, altered, configured, and special products using PeopleSoft, while coordinating with manufacturing and planning teams to ensure accurate delivery schedules.
- Pricing & Sales Support: Communicate accurate pricing and availability, generate formal quotes, and assist in sales processes to enhance customer satisfaction.
- Returns & Account Resolution: Handle Return Merchandise Authorization (RMA) requests and work with Accounts Receivable to resolve account discrepancies.
- CRM & Data Management: Maintain and update customer accounts, contacts, and order history within the ERP system to support efficient operations.
- Process & Service Improvement: Identify opportunities to enhance workflows, optimize customer service processes, and collaborate with sales and internal teams to drive efficiency.
- Reporting & Analysis: Monitor open-order reports, process Point of Sales, analyze customer trends, and provide insights into improving service levels and sales support.
- In-Office Work: Perform all duties within the office environment at 1 Quality Way, Fletcher, NC 28732, collaborating directly with colleagues and leadership to ensure seamless communication and operational effectiveness.
What You Bring:
- High school diploma or GED required.
- An associate degree in Business Administration is preferred or a minimum of two (2) years of related experience, or an equivalent combination of education and experience.
- Experience with ERP systems (PeopleSoft preferred).
- Strong proficiency in Windows-based systems and applicable software applications.
- Foreign language proficiency is a plus for certain territories but not required.
Why Join Us:
At Kyocera Precision Tools we Value our associates by offering competitive compensation a comprehensive benefits package, including but not limited to:
- 401(k) with company match.
- 10 holidays.
- Paid Vacation.
- Medical, Dental, and Vision Insurance active on 31st day of employment.
- We provide company paid life insurance and both short-term and long-term disability insurances.
- Offer a wellness program with premium incentives.
We support your professional growth through education assistance and provide opportunities for career advancement. Additionally, we cultivate a collaborative workplace where employee engagement, safety, operational excellence, and continuous improvement are at the core of everything we do.
Ready to make an Impact?
If this opportunity excites you and you’re eager to deliver outstanding customer service by helping customers enhance their machining processes with high-performance cutting tools, we want to hear from you! Apply today at www.ksptg.com.
The complete job description will be provided upon request or during the interview.
Kyocera Precision Tools is proud to be an Equal Opportunity Employer.
