Assistant Manager Retail Seafood Market

Job Description - Seafood Market Assistant Manager

A Kyler's Catch Seafood Market Manager is responsible for waiting on and servicing customers at the seafood counter in addition to assisting with the operations of our Retail Market and Kitchen. This would include daily set up/closing, register duties, product display stocking and rotation, providing a safe work environment, insisting upon clean, sanitary and visually appealing upkeep.

Applicants must consider a high level of integrity and high quality customer service (being friendly, responsive, knowledgeable) a priority.

ESSENTIAL JOB FUNCTIONS:

• Work in a courteous manner in a fast paced multi functional environment alone or with other people.
• Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.
• Wait on customers from behind Seafood service cases, process verbal orders (including weighing and pricing), and deliver orders to customer from across the counter.
• Must work quickly and carefully while stocking items at a reasonable expectancy (R/E).
• Visually identify product and PLU code; manually enter into the scale for pricing.
• Taking verbal orders over the telephone and writing down pertinent information.
• Placing product into or removing product weighing up to 30 lbs. from refrigerated cases.
• Work with ice including shoveling, lifting, loading, scooping, and spreading.
• Replenishing product weighing up to 30 lbs. from the cooler to the display case.
• Prepare food product to be displayed in cases including live shellfish.
• Interact and communicate with others in a courteous and professional manner including greeting and thanking customers, as well as, reporting to and taking direction from Upper Management
• Negotiating with customers, recording, packaging and readying FedEx orders and secretary club accounts.
• Deal with and gracefully handle some potentially difficult situations (such as dissatisfied customers).

ADDITIONAL JOB FUNCTIONS:

• Lift and load product weighing up to 50 lbs.
• Sweep, clean up, and sanitize workstation as assigned by supervisor.
• Cleaning and sanitizing equipment, utensils, and other supply items.
• Clean display cases and fill supplies when needed.
• Handle Shipping Responsibilities

RESPONSIBILITY AND DECISION MAKING AUTHORITY:

• Seafood Managers wait on customers and provide exceptional customer service including suggestive selling.
• Seafood Managers should make sure the customer gets exactly what they want (show customer thickness of filet, etc.).
• Seafood Managers are responsible for knowing and understanding all Seafood specific policies and procedures.
• Responsible for performing their work in a safe and ergonomically correct manner.
• Any unsafe working conditions must be reported to the supervisor on duty immediately.
• Must be able to relate to the following in a courteous and professional manner Customers Supervisors Co-workers Store Management wholesale employees

KNOWLEDGE AND BACKGROUND REQUIRED...Must:

• Be 21 years old
• Have earned a High School Diploma
• Have prior food handling experience including 2 years proven leadership experience and/or comparable training
• Have excellent customer service skills.
• Able to work a flexible schedule, including opening, closing, and weekend shifts.
• Able to work quickly and accurately.

EDUCATION and EXPERIENCE preferred:

• Bachelor's Degree
• Computer skills: Microsoft Office Software including Word, Excel
• Experience in ordering, inventory maintenance, and shrink control
• Ability to supervise/train staff

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Employee discount
• Health insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• New Bedford, MA 02740 (Preferred)

Work Location: In person

Salary : $18 - $21