Inside Sales Coordinator

Purpose of Position/Summary:

The Inside Sales Coordinator is responsible for providing professional customer assistance through direct communication, to include but not limited to, email, phone, and fax with HC Division customers. This position improves overall customer satisfaction by addressing the customer’s needs and insuring all interactions are handled professionally and timely.

Essential Duties/Responsibilities:

• Enter customer orders and forecasts;
• Prepare shipping documents;
• Process completed shipments;
• Address customer inquiries and quote requests;
• Implement customer change requirements;
• Other duties assigned by immediate Supervisor or Manager on an as needed basis.

Purpose of Position/Summary:

The Inside Sales Coordinator is responsible for providing professional customer assistance through direct communication, to include but not limited to, email, phone, and fax with HC Division customers.  This position improves overall customer satisfaction by addressing the customer’s needs and insuring all interactions are handled professionally and timely. 

Essential Duties/Responsibilities:

• Enter customer orders and forecasts;
• Prepare shipping documents;
• Process completed shipments;
• Address customer inquiries and quote requests;
• Implement customer change requirements;
• Other duties assigned by immediate Supervisor or Manager on an as needed basis.

Job Requirements:

Bachelor of Science degree in Business or related field is preferred from an accredited institution.  3-5 years of relevant experience may be substituted for a college degree.  Previous customer service experience which includes proficiency with an ERP system and Microsoft Office products, customer order processing, excellent communication skills, and a demonstrated understanding of general business processes preferred.

Supervisory Responsibilities/Direct Reports:

This position does not have any subordinate associates reporting to it.

Difficulty of Work:

The Inside Sales Coordinator must have the ability to perform basic math calculations, prioritize workload requirements, prepare documentation, compare data and make accurate assessments of task requirements in accordance with defined procedures. 

Responsibility:

The Inside Sales Coordinator efficiently completes tasks accurately and on time either independently or in collaboration with other associates, verifies processes are followed or reports discrepancies and supports ongoing improvement activities.  Daily performance metrics will be used for assessment.

Personal Work Relationships:

In addition to following company policy, professional and courteous interaction with customers, other internal office personnel and outside service providers is expected.

Physical Effort:

This position requires extensive work on computers, which requires the ability to sit for long periods of time with or without reasonable accommodations.  In addition, this position may require the ability to lift up to 30 lbs. with or without reasonable accommodations. 

Working Conditions:

This position mainly works in an office environment, but may have occasional exposure to a warehouse environment, which could be cold or hot (climate depends on the current weather).  Special attention to the work environment and area surrounding the equipment is critical.