IT Support Technician

KYA Services is a turnkey general contractor recognized by USA Today as one of the nation’s Top Workplaces for two consecutive years. We specialize in creating innovative indoor and outdoor environments that make an impact in schools, communities and public spaces. Our mission is simple, creating a better place.

Essential Duties & Responsibilities:
Technology Tickets

• Assist in daily operations of the IT help desk and respond promptly to user requests.
• Support department shared drives, including file recovery, version rollback and

permission management.

• Provide assistance with PDF manipulation (editing, extraction, and conversion).
• Acknowledge new tickets within eight (8) working hours; assign or escalate as necessary.
• Maintain updated ticket statuses and prioritize issues to prevent technology delays.

Kampus Technology Support

• Provide printer and copier support (jam resolution, scanning assistance, ink replacement).
• Assist with digital presentations, ensuring A/V functionality and seamless user

experience.

• Troubleshoot hardware and software issues on desktops, laptops, and servers.
• Diagnose and resolve wired and wireless network connectivity issues.

Digital Support

• Maintain Google Workspace applications, permissions, and group settings (Calendars,

Drives, Aliases, etc.).

• Manage and update 1Password entries and user access credentials.
• Support account setup, troubleshooting, and system access requests.

Event Support

• Provide technical setup and A/V assistance for company meetings and events (projectors,

microphones, clickers, etc.).

• Travel occasionally to support off-site company functions.
• Maintain and track A/V and technology equipment inventory.

Inventory, Communications, and Onboarding

• Procure, configure, and register hardware and software for users; maintain asset tracking

records.

• Set up new user accounts, install necessary software, and ensure successful onboarding.
• Configure and maintain cellular and VoIP accounts and devices.
• Maintain technology inventory and documentation, including serial numbers and issued

equipment.

Job Qualifications:
Language Ability

• Ability to read, analyze and interpret technical documents, contracts and professional

journals.

• Ability to write reports, business correspondence and procedural documentation.
• Ability to communicate technical information clearly to both technical and non-technical

audiences.

Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.

• Frequently required to sit, stand, walk, bend and lift or move up to 60 pounds.
• Occasionally required to reach with hands and arms and climb or balance when installing

equipment.

• Must be able to use hands and fingers to operate a computer, keyboard and related office

equipment.

• Specific vision abilities required include close vision and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions of the position.

Work Experience:

• Minimum of three (3) years of progressively responsible experience in the installation,

maintenance, and support of computer systems, networks and related technology.

Education / Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field

preferred; or equivalent work experience.