What are the responsibilities and job description for the Shelter Services Manager position at KVC Health Systems?
KVC Missouri Community Based Services
Location: Poplar Bluff, MO
Job Summary
The Shelter Manager oversees daily operations of the Crisis Center, ensuring a safe, trauma-informed, and supportive environment for women and their children (up to age 16) escaping domestic violence, sexual assault, stalking, homelessness, and other crisis situations. This role supervises staff, coordinates shelter services, and ensures compliance with safety and program standards while supporting access to emergency housing, meals, counseling, advocacy, and life-stabilizing resources. The Shelter Manager works closely with case management and community partners to help clients build life skills, achieve housing and employment stability, and move toward long-term independence.
Education: Bachelor’s Degree
Qualifications:
• Strong customer service focus, excellent time management, oral and written communication skills.
• Must be proficient in Word, Excel and email applications. • Skills required include organizational and interpersonal skills
• Possess a current, valid Class E driver’s license and meet Agency requirements for insurance
Experience:
• Three years’ work experience in a residential setting
• Demonstrated leadership and strong organizational skills
• Demonstrated ability in behavior management and managing case work
• Exceptional verbal, written and interpersonal skills
• Ability to work effectively with referral agencies, families and staff
Preferred Experience/Skills:
• Master’s degree in Social Work or Counseling and licensed or seeking licensure as a LPC or LCSW
• Supervisory experience
• Experience working in a trauma informed environment
Benefits:
- Paid Time Off
Enjoy a generous amount of leave to support your work-life balance.
- Paid Parental Leave
Receive financial support during parental leave to help you spend quality time with your new family member.
- Health, Dental, Vision & Life Insurance
Comprehensive insurance coverage to keep you and your family healthy and protected.
- 403(b) with Company Match
Retirement savings plan with company contributions to help you plan for your future.
- Tuition Reimbursement
Financial assistance for continuing education and professional development.
- Professional Licensure and Certification Reimbursement
Support for obtaining and renewing professional licenses and certifications.
- Employee Assistance Program
Confidential support for personal and professional challenges, including counseling and resources.
- Wellness Benefits
Access to health screenings and mental health support to promote overall well-being.
Why KVC?
KVC is a nonprofit child placing and behavioral health agency with a long legacy of compassionately serving children and families. We are committed to providing our employees with a supportive and rewarding work environment. We also believe in the importance of work-life balance, and we offer a variety of programs and resources to help our employees achieve it (Wellbeing Committee, Inclusion Committee, Talent Development Programs, etc.).
At KVC Health Systems, our employees are our greatest asset. Based on the voice of our employees, KVC debuted with an 82 Work Wellbeing score on Indeed, a rating so high and rare that it places KVC among the top 1% of employers nationally. We are committed to providing a positive, supportive work environment where you can do your best work and love coming to work every day.
Salary : $49,000 - $52,000