Associate Director of Operations

KVC Missouri Residential -St. James
Location: Kansas City, MO

Job Summary

The Associate Director of Operations plays a key leadership role in ensuring high-quality, mission-aligned services across the program. This position provides respectful, inclusive, and professional oversight to service teams while maintaining a safe, supportive, and well-functioning environment for youth, staff, and visitors. The Associate Director is responsible for a broad range of operational functions including safety management, building operations, staffing oversight, budgeting, compliance, and reporting. This leader helps maintain program excellence by ensuring daily operations run smoothly, efficiently, and in alignment with agency policies, regulatory requirements, and best practices.

In partnership with senior leadership, the Associate Director fosters a culture of respect and belonging for employees and community partners of all backgrounds. Responsibilities include interviewing, hiring, and training staff in accordance with agency policies and applicable employment laws; providing clear direction and performance feedback; and ensuring teams have a strong understanding of their roles, expectations, and tools needed for success. The Associate Director maintains proficiency in agency operating systems—including the EHR and HRIS—and uses this knowledge to support staff and ensure accurate documentation and reporting.

This role also oversees the program’s physical environment and operational infrastructure. Key duties include coordinating with maintenance staff to track work orders, manage preventive and utility maintenance, and maintain annual equipment records. The Associate Director ensures appropriate ordering and purchasing of facility and unit supplies, maintains accurate operational records, and collaborates closely with site leadership to support fiscally responsible purchasing and adherence to budgetary goals. Through strong communication, thoughtful decision-making, and a commitment to safety and quality, the Associate Director supports a stable, compliant, and mission-driven program environment.

Education: Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or social services related field required.

Licensure/Certification: Valid driver’s license and auto insurance.

Experience/Skills: Two to five years of experience in an operations or facility maintenance field, preferably in management or leadership and in a healthcare environment. Preferred experience supervising members of a multidisciplinary team. Requires Intermediate skills in Microsoft Office Suite, including Word, Excel, and Outlook email.

Benefits:

• Paid Time Off

Enjoy a generous amount of leave to support your work-life balance.

• Paid Parental Leave

Receive financial support during parental leave to help you spend quality time with your new family member.

• Health, Dental, Vision & Life Insurance

Comprehensive insurance coverage to keep you and your family healthy and protected.

• 403(b) with Company Match

Retirement savings plan with company contributions to help you plan for your future.

• Tuition Reimbursement

Financial assistance for continuing education and professional development.

• Professional Licensure and Certification Reimbursement

Support for obtaining and renewing professional licenses and certifications.

• Employee Assistance Program

Confidential support for personal and professional challenges, including counseling and resources.

• Wellness Benefits

Access to health screenings and mental health support to promote overall well-being.

Why KVC?

KVC is a nonprofit child placing and behavioral health agency with a long legacy of compassionately serving children and families. We are committed to providing our employees with a supportive and rewarding work environment. We also believe in the importance of work-life balance, and we offer a variety of programs and resources to help our employees achieve it (Wellbeing Committee, Inclusion Committee, Talent Development Programs, etc.).

At KVC Health Systems, our employees are our greatest asset. Based on the voice of our employees, KVC debuted with an 83 Work Wellbeing score on Indeed, a rating so high and rare that it places KVC among the top 1% of employers nationally. We are committed to providing a positive, supportive work environment where you can do your best work and love coming to work every day.