What are the responsibilities and job description for the IT Specialist position at KURZ USA?
About KURZ Transfer Products
KURZ Transfer Products is a global leader in surface finishing and decorative technologies. We provide innovative solutions across diverse markets, including automotive components, consumer electronics, product packaging, security applications, and brand protection.
With over 100 years of industry experience, KURZ combines cutting-edge design, advanced digital embellishment, and thin-film transfer technology with a strong commitment to sustainability. Operating internationally, we partner with customers worldwide to deliver high-quality, functional, and visually appealing surface finishes while driving continuous improvement and environmental responsibility.
Role Overview
The IT Support Specialist (Tier 1) serves as the organization’s first point of contact for all internal technical issues. This role focuses on initial triage, basic troubleshooting, ticket management, and user support across hardware, software, networking, and standard enterprise applications. The specialist provides both hands on and virtual assistance, supports employee onboarding/offboarding, and ensures users receive timely, accurate, and customer focused service.
Operating within a multi warehouse environment, this position plays a key role in maintaining smooth daily operations by resolving common issues, escalating advanced problems to teams, and contributing to a reliable and user friendly IT experience.
At KURZ, you will be part of a globally recognized leader in surface finishing, design, and technology solutions. Our success is powered by talented employees who bring innovation, collaboration, and a commitment to excellence every day. We foster an environment where employees can build rewarding, long-term careers through professional growth, teamwork, and continuous learning.
Compensation
KURZ Transfer Products is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
KURZ Transfer Products is a global leader in surface finishing and decorative technologies. We provide innovative solutions across diverse markets, including automotive components, consumer electronics, product packaging, security applications, and brand protection.
With over 100 years of industry experience, KURZ combines cutting-edge design, advanced digital embellishment, and thin-film transfer technology with a strong commitment to sustainability. Operating internationally, we partner with customers worldwide to deliver high-quality, functional, and visually appealing surface finishes while driving continuous improvement and environmental responsibility.
Role Overview
The IT Support Specialist (Tier 1) serves as the organization’s first point of contact for all internal technical issues. This role focuses on initial triage, basic troubleshooting, ticket management, and user support across hardware, software, networking, and standard enterprise applications. The specialist provides both hands on and virtual assistance, supports employee onboarding/offboarding, and ensures users receive timely, accurate, and customer focused service.
Operating within a multi warehouse environment, this position plays a key role in maintaining smooth daily operations by resolving common issues, escalating advanced problems to teams, and contributing to a reliable and user friendly IT experience.
- Resolve common issues related to hardware, software, basic network connectivity, and standard enterprise applications.
- Manage incoming IT tickets, calls, chats, and emails; perform categorization, impact assessment, and escalate when appropriate.
- Install, configure, and maintain computers, peripherals, mobile devices, and approved software.
- Support account provisioning, hardware setup, software deployment, and access removal during employee lifecycle changes.
- Manage user access across systems and applications following role based access control guidelines; basic administration in AD and SAP.
- Ensure issues are resolved to user satisfaction and maintain strong communication throughout the support process.
- Work with Security, Engineering, and Operations to ensure systems remain compliant and aligned with company policies.
- Assist with endpoint management tasks using tools such as SCCM, Ivanti EPM, and DUO, focusing on device health and compliance.
- Contribute to IT documentation, SOPs, and internal knowledge base articles to improve self service and Tier 1 efficiency.
- Identify recurring issues, suggest process improvements, and stay adaptable to new and legacy technologies.
- Additional task as required.
At KURZ, you will be part of a globally recognized leader in surface finishing, design, and technology solutions. Our success is powered by talented employees who bring innovation, collaboration, and a commitment to excellence every day. We foster an environment where employees can build rewarding, long-term careers through professional growth, teamwork, and continuous learning.
Compensation
- Pay: Based on application experience. Range may vary outside of post (if applicable)
- Highly competitive base pay structures
- Retirement benefit options (401k, 401k Match)
- Comprehensive physical and mental healthcare coverage
- Vision and Dental (company paid)
- HSA/FSA option
- Life Insurance (company paid base plan)
- Paid holidays and paid time off benefits
- Referral Program
- Company Provided all PPA including but not limited protective eyewear and safety shoe allowances
- Employee Assistance Programs (EAP) for personal and professional support
- Climate-controlled manufacturing and administrative facilities
KURZ Transfer Products is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.