What are the responsibilities and job description for the Revenue Retention Specialist position at KURV?
Kurv is hiring a Revenue Retention Specialist to protect and grow merchant relationships. Using AI-powered insights, you’ll identify at-risk merchants, resolve issues quickly, and recommend solutions like Dual Pricing, equipment upgrades, and financing to drive long-term success.
What You’ll Do
- Contact at-risk merchants to prevent churn
- Conduct business health check calls and identify opportunities
- Be first line of defense for cancellation requests
- Use consultative selling to solve root problems
- Collaborate with internal teams for fast issue resolution
- Negotiate win-win outcomes that keep merchants profitable
- Turn frustrated merchants into advocates through exceptional service and problem-solving
- Deploy programs like Dual Pricing, equipment upgrades, and financing
What We’re Looking For
- 2–4 years in customer service, sales, retention, or account management
- Strong communication, negotiation, and problem-solving skills
- Experience in fintech, SaaS, or B2B services preferred
- Positive, goal-driven, and resilient