We’re looking for an experienced Desktop Support Technician to support our internal users and systems. This role requires someone who can troubleshoot independently, manage their workload, and handle both day-to-day support and more complex issues without constant direction.

You’ll be working in a structured, in-house environment with standardized tools and processes, where consistency and follow-through matter.

Responsibilities

• Provide support for desktops, laptops, and standard business applications
• Troubleshoot issues with Windows 11, Microsoft 365, Active Directory, and network connectivity
• Manage onboarding and offboarding of employees, including account provisioning/deprovisioning, hardware setup/collection, and access control
• Set up and configure user workstations, accounts, and system access
• Support email, printing, file access, and phone systems
• Use Ivanti Neurons for endpoint imaging, patching, and device management
• Support and troubleshoot systems protected by Barracuda (email/web security)
• Track and document issues to ensure timely resolution
• Maintain hardware and software inventory
• Resolve hardware and software issues, including replacements and repairs
• Escalate issues as needed and work with Systems Administrators on resolution
• Assist with system updates, deployments, and internal IT projects
• Follow company policies related to security, access, and acceptable use

Requirements

• 5 years of IT support experience in a business environment
• Strong working knowledge of Windows 11, Microsoft Office, and Active Directory
• Experience with Microsoft 365 administration
• Experience using endpoint management tools (Ivanti or similar) for imaging and patching
• Experience with email or network security platforms (Barracuda or similar)
• Understanding of basic networking (DNS, DHCP, TCP/IP)
• Experience handling user onboarding/offboarding and access management
• Diagnoses issues, identifies solutions, and drives resolution end to end
• Clear communication and solid documentation skills
• Able to manage multiple tasks and prioritize effectively

Additional Details

• This is an in-house role supporting internal users (not an MSP environment)
• Uses Ivanti Neurons for device management and Barracuda for security
• Position requires someone who takes ownership, works independently, and follows issues through to resolution