What are the responsibilities and job description for the Customer Success Representative position at KURV?
About Our Company
PaymentCloud Merchant Services is one of the fastest-growing ISO's (Independent Sales Organizations) and this is your opportunity to work in the great atmosphere of a dynamic payments company.
PaymentCloud Merchant Services specializes in setting up businesses of all sizes and types with the ability to accept credit cards for the products and services they sell. Accepting credit cards for any business is essential in today's economy and this market is expanding every day. We are currently seeking 1 highly motivated candidate for our Customer Support Team. The customer support candidate is the link between business owners and banks, enabling the smooth running of the payments side of their business. This is an essential part of our organization as we are the last step before merchants are able to use our services and process payments.
We are looking for individuals who can be self-sufficient, multifaceted, and detail-orientated to accomplish the job. You will need to possess good communication skills over the phone and via email to communicate effectively with our merchants, business partners, and team members.
This position will provide training and support to nourish the knowledge and growth required to take advanced roles in partnerships and relationship management.
What we offer:
• Insurance: Health, Dental, Vision, Disability, and Life
• 401K Match
• Extra bonus pay and incentives
• Paid Training, including thorough initial training and ongoing development.
• Paid time-off policy.
• Paid holidays.
• Casual dress code - you need to be comfortable working!
• Opportunity for Growth and advancement.
Responsibilities:
• Detailed record-keeping and data entry
• High call volume for support, troubleshooting, and account updates
• Communicate with internal departments for smooth workflow transfer
• Analyze data to ensure accuracy
• Ensure Bank and Association guidelines are followed
• Specialized projects as assigned
Skills Needed
• Strong comprehension and analytical abilities are essential for effectively grasping and analyzing questions or issues
• Works well in a fast-paced environment while staying precise in daily activities
• Must be able to communicate professionally and promptly with our merchants, banks, and team members
• Attention to detail & confidentiality as it relates to bank account information
• Exudes respect and positivity in all interactions both inside and outside of the organization
• Superior organizational and time management skills
• Strong interpersonal skills over the phone
• Able to learn specific software
• Able to navigate multiple system interfaces to transfer information in a timely manner
Desired Skills & Experience:
• B.A. (or experiential equivalent) in Business, Communications, Finance, or a related field
• Minimum of 1 year of customer service experience
This is an in-office position.
The hiring salary for this position applies to California. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
Job Type: Full-time
Rate: $26.44 per hour
Salary : $22 - $23