What are the responsibilities and job description for the Automotive BDC Manager position at Kunes Auto Group?
Description
AUTOMOTIVE BDC MANAGER
Unlimited Earning Potential | Career Growth | Paid Training
Why Kunes Auto Group?
At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.
As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed-whether you're an experienced professional or coming from another hands-on, customer-focused career.
Why Team Members Choose Kunes
- Paid Training and Ongoing Professional Development
- Career Growth Opportunities Across 40 Dealerships
- Comprehensive Benefits Package
- Supportive Leadership and Team Environment
- Opportunity to Make a Difference in the Communities We Serve
Position Summary
Kunes Auto Group is seeking a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of BDC Representatives. In this hands-on leadership role, you'll oversee inbound and outbound calls, internet leads, and equity mining efforts-directly managing a team of reps while creating a positive, productive, and professional work environment that impacts store performance and customer experience.
Compensation
- Salary Performance Bonus Opportunities
Benefits
Eligible team members may receive:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off
- Life Insurance
- Employee Assistance Program
- Daily Pay Options
- Employee Discounts on Vehicles, Parts, and Service
- Ongoing Training and Professional Development
- Career Advancement Opportunities Throughout Kunes Auto Group
Requirements
Responsibilities
- Lead and develop the BDC team-hiring, coaching, and motivating reps who report directly to you
- Handle incoming sales and service calls as needed
- Monitor call recordings and coach reps for quality and effectiveness
- Manage internet leads and dealership CRM manifest follow-up
- Make outbound prospecting and appointment reminder calls
- Oversee no-show follow-ups, CSI calls, and service drive opportunities
- Collaborate with Sales Managers and GMs on showroom traffic and strategy
- Review and approve bonus/commission numbers for reps
Qualifications
- 1 years of experience in automotive BDC, appointment setting, or call center management required; prior BDC management/ leadership experience strongly preferred
- Automotive retail or service department experience preferred
- Strong communication, organization, and team leadership skills
- Proven ability to coach, motivate, and hold a team accountable
- Comfortable working with CRMs, lead management systems, and dealership tools
- Familiarity with equity mining tools and service-to-sales strategies a plus
- Bilingual a plus
- Sales license required (WI)
Join the Kunes Team
If you're looking for a career with professional growth and a company that invests in its people, we'd love to meet you. Apply today and start your career with Kunes Auto Group.