What are the responsibilities and job description for the Sea Logistics Reefer Operational Care Specialist position at Kuehne+Nagel?
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Detroit site is looking for a new Sea Logistics Reefer Operational Care Specialist to join our Sea Logistics team.
Your Role
Reporting to the Sea Logistics Reefer Operational Care Supervisor, you will be responsible for ensuring a positive experience for our internal customers whenever they engage with the Operational Care Center (OCC). As part of the Operational Care Center team, your duties will include direct interaction with Customer Care Locations (CCLs), proactive customer service, problem-solving, follow-up, and collaboration with our customer service colleagues.Your Responsibilities
- Processing accurate files by adhering to all policies and procedures, while maintaining real time visibility of shipments.
- Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi-channel communication streams.
- Review, understand and be knowledgeable of Kuehne Nagel QSHE policies and regulations as well as GxP (Good Practices) compliance.
- Collaborate with the Customer Care Location to ensure we deliver on their customer commitments by analyzing customer KPI reports to communicate and assist the Customer Care Location in implementing corrective and preventative actions.
- Collaborate with the system process team to drive automation utilization related to Operational Care processes.
- Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates and maintenance of Wiki page.
Your Skills and Experiences
- 1 years' experience in freight forwarding environment
- 1 years' experience in customer service
- 1 years' experience in healthcare (Logistics/Transportation)
- Must have the ability to work onsite 5 days per week
- Must have the ability to solve complex issues in a timely manner
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1About Kuehne Nagel
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne Nagel and look forward to receiving your application.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
