What are the responsibilities and job description for the Sea Logistics Operational Key Account Manager/Client Program Manager position at Kuehne+Nagel?
It's more than a job
As a member of the Freight Forwarding team Kuehne Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne Nagel, our contribution counts in more ways than we imagine.
Our Operational Key Account Management team is where KN puts its most demanding global accounts — and its most trusted people. You'd own the operational relationship with high-profile customers end to end: chairing governance, driving escalations to resolution, and acting as the customer's voice inside the organisation. This is a team investing in its own future — we've built a structured competency and development framework for the Operational Key Account Manager career path, and we're actively pioneering AI-enabled shipment visibility as part of how the function will run tomorrow. If you want ownership, global scope, and a role where your judgment is visible to both the customer and senior leadership, this is it.
How you create impact
What's in it for you
Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary for this role is between $100,000 to $120,000 per year and is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
As a member of the Freight Forwarding team Kuehne Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne Nagel, our contribution counts in more ways than we imagine.
Our Operational Key Account Management team is where KN puts its most demanding global accounts — and its most trusted people. You'd own the operational relationship with high-profile customers end to end: chairing governance, driving escalations to resolution, and acting as the customer's voice inside the organisation. This is a team investing in its own future — we've built a structured competency and development framework for the Operational Key Account Manager career path, and we're actively pioneering AI-enabled shipment visibility as part of how the function will run tomorrow. If you want ownership, global scope, and a role where your judgment is visible to both the customer and senior leadership, this is it.
How you create impact
- Manage order activity for large consumer and industrial accounts, ensuring customer requirements, timelines, and service expectations are clearly understood and executed.
- Serve as a trusted communication link between customers, operational teams, customer care locations, and commercial stakeholders.
- Build and maintain strong customer relationships through proactive updates, structured follow-up, and timely escalation management.
- Clarify and formalize operational requirements, standard operating procedures, service expectations, and account-specific processes.
- Monitor operational performance, identify risks, and drive corrective actions to improve service quality and customer satisfaction.
- Support implementation of new business, customer projects, process changes, and system set-ups related to freight forwarding operations.
- Partner with internal experts to improve processes, increase visibility, and identify opportunities for automation and reporting.
- Prepare and present operational updates, KPI performance, root cause analysis, and improvement plans for customer business reviews.
- At least 5 years of experience in freight forwarding order management, ideally supporting large consumer, retail, manufacturing, or industrial accounts.
- Experience managing technical systems used to support order management, customer visibility, reporting, and operational workflows.
- A strong communicator who can manage customer expectations, influence internal stakeholders, and bring clarity to fast-moving operational situations.
- Customer-focused with a commitment to delivering a consistent, high-quality experience for complex logistics accounts.
- Organized and able to manage multiple priorities, timelines, and stakeholder expectations.
- Solutions-oriented and confident identifying opportunities to improve processes and service delivery.
- Comfortable working independently while collaborating effectively across commercial, operational, and customer-facing teams.
- Motivated by improving how complex logistics accounts are managed.
What's in it for you
Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary for this role is between $100,000 to $120,000 per year and is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Salary : $100,000 - $120,000