What are the responsibilities and job description for the Sea Logistics Operational Care Manager, Revenue Care position at Kuehne+Nagel?
It's more than a job
As a member of the Freight Forwarding team Kuehne Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne Nagel, our contribution counts in more ways than we imagine.
How you create impact
The FSL Senior Key Account Specialist is responsible for managing the operational, financial, and commercial performance of one of Kuehne Nagel USA’s most strategic customer relationships. Serving as a key point of contact, this role ensures exceptional service execution, supports profitability and billing accuracy, and drives continuous improvement across the account. This highly visible individual contributor role requires a proactive, experienced professional who can work independently, build strong partnerships, and influence stakeholders across Operations, Revenue Care, Finance, Sales, and Customer Care to deliver outstanding customer outcomes.
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
As a member of the Freight Forwarding team Kuehne Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne Nagel, our contribution counts in more ways than we imagine.
How you create impact
The FSL Senior Key Account Specialist is responsible for managing the operational, financial, and commercial performance of one of Kuehne Nagel USA’s most strategic customer relationships. Serving as a key point of contact, this role ensures exceptional service execution, supports profitability and billing accuracy, and drives continuous improvement across the account. This highly visible individual contributor role requires a proactive, experienced professional who can work independently, build strong partnerships, and influence stakeholders across Operations, Revenue Care, Finance, Sales, and Customer Care to deliver outstanding customer outcomes.
- Manage the day-to-day operational, financial, and commercial performance of a strategic customer account, ensuring exceptional service delivery and customer satisfaction.
- Serve as the primary liaison between the customer and internal stakeholders, coordinating activities across Operations, Customer Care, Revenue Care, Finance, Sales, and other support teams.
- Monitor account performance, identify operational or financial risks, and drive timely resolution of issues and escalations.
- Maintain oversight of account profitability by analyzing revenue, costs, billing accuracy, and financial trends, while partnering with Finance and Revenue Care to optimize performance.
- Support customer onboarding, process improvements, business transitions, and implementation activities to ensure service continuity and operational excellence.
- Build and maintain strong relationships with customer contacts and internal stakeholders, providing clear communication on performance, risks, and improvement initiatives.
- Identify opportunities to enhance efficiency, service quality, profitability, and process consistency through continuous improvement and adherence to operational and financial controls.
- Develop and maintain account-specific procedures and best practices to support sustainable, scalable service delivery.
- 10 years of experience in logistics, freight forwarding, supply chain, finance, commercial operations, or key account management.
- 5 years of experience with Kuehne Nagel.
- Strong analytical, financial, and problem-solving skills, with the ability to manage competing priorities and drive business results.
- Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and influence decision-making at multiple levels.
- Advanced proficiency in Microsoft Office, particularly Excel.
- Experience with FSL operations, profitability analysis, billing, forecasting, and financial reporting is highly preferred.
- Bachelor's degree in Business, Finance, Logistics, Supply Chain Management, or a related field preferred.
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.