What are the responsibilities and job description for the Sea Logistics Customer Care Specialist position at Kuehne Nagel?
It's more than a job
When you work in Freight Logistics and Operations at Kuehne Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne Nagel, our contribution counts in more ways than we imagine.
How you create impact
The Sea Logistics Customer Care Specialist is a key contributor to delivering operational excellence and an exceptional customer experience. In this role, you will coordinate essential transport activities within the Operational Care Center (OCC)—including carrier bookings, data entry, documentation preparation, and compliance with sea freight regulations and national protocols. Beyond operational execution, you will serve as a trusted partner to customers by providing accurate information, resolving inquiries, and collaborating closely with the Customer Care team to meet service expectations. As the account owner for a personal portfolio of house accounts, you will nurture strong relationships, drive engagement, and ensure a seamless end‑to‑end customer journey. This position is ideal for someone who thrives in a fast‑paced logistics environment, enjoys problem‑solving, and is committed to delivering reliable, high‑quality service.
What's in it for you
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
When you work in Freight Logistics and Operations at Kuehne Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne Nagel, our contribution counts in more ways than we imagine.
How you create impact
The Sea Logistics Customer Care Specialist is a key contributor to delivering operational excellence and an exceptional customer experience. In this role, you will coordinate essential transport activities within the Operational Care Center (OCC)—including carrier bookings, data entry, documentation preparation, and compliance with sea freight regulations and national protocols. Beyond operational execution, you will serve as a trusted partner to customers by providing accurate information, resolving inquiries, and collaborating closely with the Customer Care team to meet service expectations. As the account owner for a personal portfolio of house accounts, you will nurture strong relationships, drive engagement, and ensure a seamless end‑to‑end customer journey. This position is ideal for someone who thrives in a fast‑paced logistics environment, enjoys problem‑solving, and is committed to delivering reliable, high‑quality service.
- Provide timely and accurate information to customers and ensure all interactions are logged in the CRM system (CoreLog)
- Maintain regular communication with existing customers and handle all email inquiries as KN Service Moments cases
- Manage bookings with carriers, complete data entry, and prepare all required documentation
- Support customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC)
- Complete Customer Profiles (CP), Business Profiles, and Standard Operating Procedures (SOPs) following initial customer meetings
- Identify financial risks and collaborate with stakeholders to develop mitigation strategies that protect customer profitability
- Monitor overdue accounts receivable, communicate with customers, and minimize exposure to bad debt
- Deliver performance against all financial targets and strategic objectives
- Ensure timely and accurate billing with a minimum of 95% invoice quality
- Minimize deferrals and apply appropriate Deferral & Loss Codes
- Monitor customer profitability and maximize Gross Profit (GP) at the account level
- Help define and monitor Service Level Agreements (SLAs) and address performance issues as needed
- Develop risk management and contingency plans to support operational continuity
- Use KPI dashboards—including the CCL Dashboard—to monitor exceptions, control quality, and identify process improvement opportunities
- Analyze KPI reports to drive performance improvements
- Ensure cost‑efficient supplier selection
- Collaborate with process and systems teams to improve workflows and reduce waste
- Participate in ongoing training programs to maintain and enhance skills
- 1 years of freight forwarding experience, preferably ocean export
- 1 years of customer service experience
- High school diploma or equivalent
What's in it for you
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.