What are the responsibilities and job description for the Sea Logistics Customer Care Expert position at Kuehne+Nagel?
It's more than a job
Are you looking to advance your career in international logistics and customer relationship management? Join Kuehne Nagel as a Sea Logistics Customer Care Expert in Cleveland, OH, and play a key role in building customer relationships, delivering exceptional service, and supporting business growth. In this customer-facing role, you'll partner closely with Sales and Operational Care teams while managing a portfolio of Sea Logistics customers.
How you create impact
In this customer-facing role, you will manage customer relationships, support account growth, and drive customer satisfaction through proactive communication and operational collaboration.
We are looking for a customer-focused professional with experience in freight forwarding and account management.
What's in it for you
At Kuehne Nagel, we offer a dynamic global work environment with opportunities for professional development, training, and career growth. You'll receive a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes (e.g., screening applications and interview scheduling). These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Are you looking to advance your career in international logistics and customer relationship management? Join Kuehne Nagel as a Sea Logistics Customer Care Expert in Cleveland, OH, and play a key role in building customer relationships, delivering exceptional service, and supporting business growth. In this customer-facing role, you'll partner closely with Sales and Operational Care teams while managing a portfolio of Sea Logistics customers.
How you create impact
In this customer-facing role, you will manage customer relationships, support account growth, and drive customer satisfaction through proactive communication and operational collaboration.
- Manage a portfolio of Sea Logistics customers and serve as their primary point of contact.
- Build and maintain strong customer relationships to drive engagement, satisfaction, and retention.
- Partner with Sales and Operational Care teams to support customer growth and deliver service excellence.
- Support pricing requests, spot quotes, and customer profitability initiatives.
- Identify improvement opportunities, resolve customer concerns, and monitor account performance.
We are looking for a customer-focused professional with experience in freight forwarding and account management.
- Experience in freight forwarding, preferably within Sea Logistics.
- Strong customer relationship management and communication skills.
- Financial awareness and commercial acumen
- Ability to collaborate effectively across teams and with customers.
- Proactive, solutions-oriented mindset focused on customer success
What's in it for you
At Kuehne Nagel, we offer a dynamic global work environment with opportunities for professional development, training, and career growth. You'll receive a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes (e.g., screening applications and interview scheduling). These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.