What are the responsibilities and job description for the Sea Logistics Customer Care Expert, Import position at Kuehne+Nagel?
It's more than a job
Ready to take the next step in your career? Join Kuehne Nagel's Sea Logistics team in Cleveland, OH as a Sea Logistics Customer Care Expert, Import.
In this role, you will manage key customer accounts, serve as the link between customers, Sales, and Operational Care, and help drive customer satisfaction, retention, and service excellence. This is an internal opportunity for a customer-focused professional looking to expand their impact and take on greater ownership within the business.
How you create impact
Act as the operational lead for key import customers, ensuring a seamless experience while balancing service excellence, commercial objectives, and process efficiency.
We're looking for a customer-focused freight forwarding professional with strong problem-solving skills and the ability to build lasting customer relationships.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
What's in it for you
Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Ready to take the next step in your career? Join Kuehne Nagel's Sea Logistics team in Cleveland, OH as a Sea Logistics Customer Care Expert, Import.
In this role, you will manage key customer accounts, serve as the link between customers, Sales, and Operational Care, and help drive customer satisfaction, retention, and service excellence. This is an internal opportunity for a customer-focused professional looking to expand their impact and take on greater ownership within the business.
How you create impact
Act as the operational lead for key import customers, ensuring a seamless experience while balancing service excellence, commercial objectives, and process efficiency.
- Serve as the primary escalation point for customer needs and operational challenges.
- Strengthen customer partnerships through proactive communication and strategic support.
- Lead pricing activities, spot quote management, and commercial opportunities.
- Drive operational excellence through data accuracy, process compliance, and continuous improvement.
- Support digital adoption and automation initiatives that enhance the customer experience.
- Collaborate across teams to resolve complex issues and deliver customer-focused solutions.
- Contribute to financial performance by monitoring profitability, risk exposure, and account health.
We're looking for a customer-focused freight forwarding professional with strong problem-solving skills and the ability to build lasting customer relationships.
- Experience in freight forwarding, preferably Sea Logistics Imports
- Strong customer service and relationship management skills
- Excellent communication and stakeholder management abilities
- Sound decision-making and problem-solving skills
- Ability to manage priorities in a fast-paced environment
- Financial awareness and commercial mindset
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
What's in it for you
Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.