What are the responsibilities and job description for the Quick Air Logistics Operational Key Account Manager position at Kuehne Nagel?
It's more than a job
When you work in Freight Logistics and Operations at Kuehne Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne Nagel, our contribution counts in more ways than we imagine.
Manage and monitor Key account Customers and ensuring compliance with all agreed company policies.
To ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
To work collaboratively with Operations and Sales Management to ensure maximum client satisfaction.
How you create impact
At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22.00 and $28.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
When you work in Freight Logistics and Operations at Kuehne Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne Nagel, our contribution counts in more ways than we imagine.
Manage and monitor Key account Customers and ensuring compliance with all agreed company policies.
To ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
To work collaboratively with Operations and Sales Management to ensure maximum client satisfaction.
How you create impact
- Develop and maintain relationships with key clients.
- Run daily activity reports and maintain overall awareness of live shipments.
- Complete and send client reports/KPI’s /QBR and Investigation reports in accordance with specific client requirements.
- Attend off site client meetings.
- Provide shipment specific updates where required.
- Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager.
- Customs Invoice / Shipping approvals.
- Monitor / Assist with live bookings / collection orders.
- Understand client tariffs and handle quotations / pricing requests / shipping queries.
- Maintain Site lists and distribute Site letters / Starter Packs where required.
- Identify and implement strategies to improve quality of service and productivity.
- Monitor client profit and loss accounts to maintain agreed levels of profitability.
- QuickSTAT operating system:
- Maintain QuickTRACK, to include SI’s (Special Instructions) and customer information.
- First Class, to include client email / contact group information updates.
- Out of hours client & CS support as required:
- NB: Dependent on client requirements CRM’s may be issued with a company mobile phone / Laptop to perform this function, QuickSTAT Manager to decide coverage.
- Assist Customer Service Team as required or dictated by QuickSTAT Management.
- Assist the Commercial Group as required or dictated by QuickSTAT Management.
- To undertake any other reasonable duties/responsibilities at the request of the Senior Management.
- Ensure compliance with company policies and procedures.
- Customer Services
- Specialist (Biopharm) Courier Operations
- Excellent Broad understanding of Courier Operations including Import / Export / Warehouse & Transport.
- Excellent understanding of World Geography.
- Specific knowledge of Clinical Trial Logistics to include:
- Temperature Controlled Shipping and packaging.
- Clinical Trial Courier Operations and client set up
- Broad understanding of regulatory requirements specific to Clinical Trial Logistics.
- Problem analysis and problem-solving
- Teamwork skills and strong self-motivation ability.
- Good numeric / financial ability.
- Ability to work successfully under pressure
- Excellent time management skills.
- Good computer skills, Word / Excel / PowerPoint essential
- Communication skills
- Decision-making ability.
- Planning and organising
- Initiative
- Flexibility
- Industry Experience ensuring ability to in act all tasks / responsibilities listed above.
- Minimum 5 years Industry Experience.
- GDP Training and Qualifications specific to Transportation
- IATA Dangerous Goods by Air certification.
- IT / Computer literacy qualifications.
At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22.00 and $28.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Salary : $22 - $28