What are the responsibilities and job description for the Director - Key Account Management Global Account Program Industrial position at Kuehne Nagel?
It's more than a job
With a sales career at Kuehne Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. At Kuehne Nagel, our work is about more than we imagine.
As a Global Key Account Manager (GKAM) within Kuehne Nagel’s Global Account Program, you will serve as the CEO of the customer relationship for a portfolio of global industrial accounts. This is a high‑impact, customer‑facing commercial role designed for strategic thinkers who excel at building trust, driving growth, and orchestrating global collaboration.
You will be the primary commercial contact for your assigned customers, ensuring a consistent and customer‑centric experience across all KN products, services, and regions. By combining supply‑chain expertise with consultative selling, you will shape long‑term strategic partnerships and directly influence the global growth of the Industrials vertical.
How you create impact
What's in it for you
Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
With a sales career at Kuehne Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. At Kuehne Nagel, our work is about more than we imagine.
As a Global Key Account Manager (GKAM) within Kuehne Nagel’s Global Account Program, you will serve as the CEO of the customer relationship for a portfolio of global industrial accounts. This is a high‑impact, customer‑facing commercial role designed for strategic thinkers who excel at building trust, driving growth, and orchestrating global collaboration.
You will be the primary commercial contact for your assigned customers, ensuring a consistent and customer‑centric experience across all KN products, services, and regions. By combining supply‑chain expertise with consultative selling, you will shape long‑term strategic partnerships and directly influence the global growth of the Industrials vertical.
How you create impact
- Own Strategic Customer Relationships
- Serve as the main commercial contact for assigned global accounts.
- Develop a deep understanding of customer organizations, supply‑chain priorities, and decision‑making processes.
- Conduct structured business reviews and drive continuous improvement and innovation.
- Drive Global Business Growth
- Identify, qualify, and develop new opportunities across all Kuehne Nagel transport modes and services.
- Ensure business retention through proactive engagement and issue resolution.
- Lead and manage commercial negotiations - including tenders and contracts - in alignment with Business Units and Functional Units.
- Lead Strategic Account Planning
- Build and execute a comprehensive strategic growth plan based on customer intelligence and Kuehne Nagel potential.
- Translate market and customer insights into actionable initiatives.
- Act as an internal educator on Kuehne Nagel’s product portfolio, reaching expert level.
- Orchestrate a Global Virtual Team
- Lead a cross‑functional virtual team across countries, business units, and co‑functions.
- Ensure smooth transition of new business to operations for consistent service quality.
- Facilitate regular KAM team meetings with internal stakeholders and sponsors.
- Champion Commercial Discipline & Performance Management
- Monitor monthly performance including RFQ pipeline, KPIs, financial indicators, and profitability.
- Maintain accurate, high‑quality CoreLOG updates in compliance with sales management standards.
- Initiate corrective actions when performance deviates from expectations.
- 5 years of experience in Global Key Account Management, Business Development, Sales, or related fields.
- Strong background in consultative selling, negotiations, and supply‑chain logistics (Air, Sea, Road, Contract Logistics, Integrated Logistics).
- Proven success in developing and winning new business (up‑ and cross‑selling).
- Experience managing virtual and cross‑functional teams.
- Industry knowledge within relevant verticals (preferably Industrials).
- Strong strategic thinking and analytical abilities.
- Excellent stakeholder management skills, internal and external.
- Competitive, proactive, and highly customer‑centric mindset.
- Strong communication and persuasion abilities.
- Comfort navigating complex, global organizations.
What's in it for you
Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.