What are the responsibilities and job description for the Contract Logistics Customer Service Specialist position at Kuehne+Nagel?
It's more than a job
As part of the Contract Logistics team at Kuehne Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
The Customer Service Representative/WavePlanner is crucial role in conducting all GXP & Pharma Regulatory aspects of Operations within our client's assigned business project portfolio and our internal Pharma & Healthcare policies and procedures. We are looking for a front-runner with experience in Pharma Care. The normal operating hours are Monday to Friday from 8am- 4:30pm. This may involve working some weekends periodically. The Customer Service Representative/WavePlanner must have experience in a Pharma/Cold Chain environment. This position reports to the Operation’s Manager. This role is a crucial role in conducting all GXP & Pharma Regulatory aspects.
How you create impact
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
As part of the Contract Logistics team at Kuehne Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
The Customer Service Representative/WavePlanner is crucial role in conducting all GXP & Pharma Regulatory aspects of Operations within our client's assigned business project portfolio and our internal Pharma & Healthcare policies and procedures. We are looking for a front-runner with experience in Pharma Care. The normal operating hours are Monday to Friday from 8am- 4:30pm. This may involve working some weekends periodically. The Customer Service Representative/WavePlanner must have experience in a Pharma/Cold Chain environment. This position reports to the Operation’s Manager. This role is a crucial role in conducting all GXP & Pharma Regulatory aspects.
How you create impact
- The Customer Service Representative (CSR) will manage customer queries and complaints.
- Perform administrative tasks for area or shift
- Maintain filing systems and documents per Standard Operating Procedure (SOP)
- Interact with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
- Coordinate processing of export orders in the AES system.
- Using the WMS system, update area or shift metrics as needed
- Additional duties as assigned, overtime as needed
- Secondary support of local team as needed
- Minimum of 2 years customer service experience working with warehouse management systems, order management systems and/or Manhattan
- A HS Diploma or GED or BS/BA degree in Logistics, Biology, Business Management, Industrial Engineering or equivalent combination of education and experience.
- Working knowledge of warehouse operational procedures, including receiving, order processing, picking, packing, shipping, inventory management and cycle counting.
- Knowledge of major WMS functions and how they relate to operational procedures
- Strong interpersonal skills to include communication, presentation, and resolution management with an ability to remain calm and exhibit professional behavior at all times
- Working knowledge of MS Office.
- Able to work extended hours when production dictates
- Able to lift up to 50 lbs. on an as needed basis.
- For applicants in the United States: Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
Kuehne Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.