Customer Service Representative

Benefits:

• 401(k)
• Free uniforms
• Paid time off
• Training & development
  
  
  

We’re looking for a Customer Service Representative to join our Customer Support Team at KUCHT Appliances.

This role focuses on handling customer inquiries via phone and email, managing service cases, and coordinating internally to ensure proper follow-up and resolution.

Full KUCHT training will be provided.

Responsibilities

• Handle customer inquiries via phone and email in a professional and empathetic manner.
• Open, track, and update service cases accurately in our system.
• Coordinate service requests with technicians, scheduling, and internal departments.
• Follow up on open cases to ensure timely resolution and clear communication with customers.
• Document all interactions, actions, and updates clearly and consistently.
• Escalate complex or sensitive cases when needed.
• Support internal teams by providing case visibility and status updates.
  
  
  

Qualifications

• Previous experience in customer service or support roles preferred.
• Strong communication skills in English (written and spoken); Spanish bilingual is a plus.
• Comfortable using computers and online tools (CRM systems, Google Workspace, spreadsheets).
• Highly organized, detail-oriented, and able to manage multiple cases simultaneously.
• Calm and professional when handling frustrated or upset customers.
• Willingness to learn internal processes and systems.
  
  
  

Benefits & Perks

• Competitive salary (based on experience)
• 401(k) with company match
• Paid time off and company holidays
• Employee discounts on KUCHT products
• Full training and onboarding
• Supportive, growth-oriented team environment
  
  
  

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.