Technical Service Specialist

The role is located in Lincolnshire, IL (north of Chicago). This role is fully onsite with no remote or hybrid option.

Salary Range:  $90-100k Depending on Experience

This full time position is complemented by a benefit offering including Medical, Dental, Vision, and Life Insurance, PTO, STD & LTD Benefits, 401k Retirement Plan and more.

Kubota Engine America is seeking a dedicated Technical Training Service Specialist to join our Training team in Lincolnshire. This full-time, regular position plays a critical role in providing technical support and expertise for Kubota's engine products across various applications. The Technical Training Service Specialist serves as a key liaison between our customers, dealers, and internal engineering teams to ensure optimal engine performance and customer satisfaction.

As a Technical Training Service Specialist, you will be responsible for customer training on diagnosing complex engine issues, providing technical guidance to customers and dealers, and developing training solutions to enhance product performance. You will leverage your deep understanding of diesel and gasoline engines, emissions systems, and electronic control systems to troubleshoot problems efficiently and effectively. This role requires a combination of technical knowledge, analytical thinking, and excellent communication skills.

You will conduct thorough investigations of engine failures and performance issues, prepare detailed technical reports, and collaborate with engineering teams to implement design improvements. Additionally, you will develop and deliver technical training programs for dealers and customers, ensuring they have the knowledge and skills needed to maintain and service Kubota engines properly.

The position involves travel up to 25% of the time to customer sites, dealer locations, and field service calls across North America. During these trips, you will receive per diem compensation to cover expenses. You will also participate in industry events and trade shows to represent Kubota Engine America and showcase our technical capabilities.

The ideal candidate will have a strong background in engine technology training, excellent problem-solving abilities, and a customer-focused mindset. You should be comfortable working independently while also collaborating effectively with cross-functional teams. Proficiency in using diagnostic tools and software is essential, as is the ability to interpret technical data and communicate findings clearly to both technical and non-technical audiences.

At Kubota Engine America, we value innovation, quality, and customer satisfaction. We are committed to providing our employees with opportunities for professional growth and development. This regular, at-will position offers competitive compensation and benefits, reflecting the importance of this role to our organization's success.

Join our team and contribute to Kubota's reputation for excellence in engine technology and customer service. Your expertise will help ensure that our engines continue to meet the highest standards of performance, reliability, and efficiency across diverse applications in the industrial, agricultural, construction, and power generation sectors.

Job Description Summary

The Technical Service Specialist (TSS) is responsible for the preparation and execution of training KEA customers in Canada, North America and Latin America.  Also, responsible for the marketing of the training programs through web-site development, advertising and direct contact with customers. The TSS is considered a Subject Matter Expert (SME) on Kubota Brand products and industry best practices for service procedures.

Duties and Responsibilities

-         Design distributor Master Trainer program and audit performance according to certification requirements.

-         Responsible for the preparation and presentation of technical training programs for customers and employees – including instructor led, e-learning, online and other multimedia delivery systems

-         Fault engines for diagnosis training and communicate repair process to trainees

-         Creates and edits content i.e. presentation materials, workbooks, e-learning, training calendar and other related documentation  

-         Implement operational structures for the Learning Management System (LMS)

-         Create student and system performance reports to identify and implement specific actions to improve student performance/participation rates

-         Use KPI and LMS metrics to measure and improve Distributor and original equipment manufacturer (OEM) training compliance and service level

-         Ensure in a broad sense the overarching technical elements of WBT, ILT and VILT training programs are consistent

-         Arrange and conduct training of distributors and original equipment manager’s (OEM) either in house and/or at customer location

-         Track and document training session metrics e.g. attendees, covered syllabus, attendance, survey and expenses

-         Collaborate with Learning Systems Coordinator (LSC), Technical Service Trainer (TST) and internal cross-functional departments to gather and define technical data and content related to emerging issues and industry trends in an effort to unify training vision and activities

-         Assist LSC with creating and uploading eLearning content

-         Use application of adult learning theory, instructional design and learner assessment as recommended by LSC & TSS to drive continuous improvements of training content and program function and effectiveness

-         Conduct ILT and VILT training at LTC and Customer locations as the need arises. 

-         Conduct training of employees for technical training

-         On request, prepare research and quotes for purchase of items needed for training department or training events within the scope of department budget

-         Secures the safety of each training class and coordinates with Safety officer to address and correct all issues

-         Maintain and correct ILT assets post/pre training and verify correct operation of hands on stations

-         On request, prepare research and quotes for purchase of items needed for training department or training events within the scope of department budget

-         Assist and maintain a team effort within the department that is customer focused

-         Responsible for tool inventory and cleanliness and safety of training area

-         Maintain an organized and secure work environment

-         Support co-workers in other departments as needed

-         Inform Manager of all noteworthy activities

-         Follow safety guidelines and department and corporate policies and procedures

Authority

            N/A

Job Knowledge, Skills, and Abilities

-         Knowledge of training systems e-learning, LMS, online and other multimedia delivery systems

-         Thorough knowledge of the engineering and mechanics involved in the installation and operation of diesel and gasoline engines

-         Ability to test engines using test equipment and diagnose engine and component failure in a variety of circumstances with incomplete information

-         Able to use a variety of tools and test equipment

-         Ability to multi-task, establish priorities and meet deadlines, maintain a flexible attitude and approach towards assignments, and maintain level of organization in a changing and fast paced environment

-         Strong command of the English language, both written and verbal

-         Comprehend a variety of instructions, both oral and written

-         Communicate in a professional manner

-         Tactful and diplomatic in challenging situations

-         Maintain a high level of confidentiality

-         Excellent presentation as well as oral and written communication skills 

-         Strong problem solving and discernment skills for various decisions.  Excellent analytical skills

-         Advanced knowledge and experience with MS office products and presentation applications.

-         Ability to travel approximately 35% of the time, possibly overnight, often with last minute notice; travel internationally

Education and Training

-         Bachelor’s degree in engineering preferred or equivalent vocational training and experience

-         5 – 7 industry experience in a training or service function related to gasoline and/or diesel engine diagnostics and repair

Physical Demands

-         Sitting for long periods of time with some walking, stooping, bending, and reaching

-         Frequent pushing and pulling of objects

-         Dexterity to make fast, simple, repeated movements of the fingers, hands, and wrists

-         Movement by holding, turning, and grasping objects

-         Reaching by extending hands in any direction

-         Feeling temperature, shape, or texture by means of senses in skin

-         Ability to drive a car and travel by air

-         Regular lifting and/or moving up to 50 pounds

-         Ability to hear normal conversations on phone or in person

-         Ability to see more than 20 feet

-         Ability to see color and see/read computer screen

Work Environment

-         Work is performed in an office environment.  Noise level is moderate

-         Exposure to engine testing labs.  Noise level ranges from moderate to very loud

-         Moderate exposure to the warehouse.  Limited exposure to temperature variations when shipping doors are open

-         Regular exposure to vibration, fumes, gases, and proximity to moving mechanical parts

-         Handling of potentially dangerous chemicals or other substances, dangerous equipment, and tools

-         Work produced is subject to precise measures of quality and quantity

-         While traveling, will experience noise and comfort levels common to automobiles and airplanes

Tools and Equipment

-         Computer and other general office equipment

-         Eye and ear protection required in designated areas

-         Steel toed shoes are required in designated areas

-         Hand tools, chain hoists, running engine stands, engine dynos 

Salary : $90,000 - $100,000