Tour Guide, Tours

Location: On-Site - Kaneohe, HI.

Relocation Package: None

Schedule: Full-time; open availability including weekends and holidays is required.

POSITION SUMMARY

The Tour Guide – Tours is responsible for providing guests with an exceptional, educational, and memorable experience during Kualoa Ranch’s guided tours, including the Jurassic Adventure and Movie Sites & Ranch Tours. Tour Guides share the stories of Kualoa’s history, culture, and famous filming locations with accuracy, enthusiasm, and aloha—serving as both entertainer and educator.

Tour Guides operate company vehicles, ensure guest safety, and maintain tour areas with professionalism and care. This role requires strong communication skills, a positive attitude, and a genuine desire to share the spirit of Kualoa with visitors from around the world.

KEY RESPONSIBILITIES

Guest Experience & Storytelling

• Lead guided tours that educate and entertain guests, highlighting Kualoa’s natural beauty, cultural significance, and film history.
• Deliver accurate information with enthusiasm and professionalism, adapting to different audiences.
• Promote environmental and cultural stewardship consistent with Kualoa’s values and mission.
• Provide outstanding customer service and represent the Ranch with pride and aloha.

Operations & Safety

• Safely operate tour vehicles along established routes and ensure guest safety at all times.
• Conduct pre- and post-trip vehicle checks and report any maintenance concerns.
• Assist with loading and unloading guests and ensure secure equipment setup.
• Follow all safety and emergency procedures consistently.

Teamwork & Communication

• Support fellow guides, leads, and managers to ensure smooth daily operations.
• Communicate clearly and professionally with dispatch, maintenance, and other departments.
• Participate in training sessions and department meetings.

Site Care & Maintenance

• Help maintain cleanliness and readiness of vehicles, staging areas, and tour sites.
• Support minor upkeep of tour equipment, props, and facilities as directed.

QUALIFICATIONS

• Previous experience in tourism, hospitality, or guest service preferred but not required.
• Strong communication and storytelling abilities.
• Outgoing, engaging personality with genuine interest in Hawaiʻi’s culture, land, and people.
• Ability to work outdoors in a physically active environment.
• Valid Hawaiʻi driver’s license and clean driving record required; CDL preferred or willingness to obtain.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and speak for extended periods outdoors.
• Ability to lift up to 50 lbs and assist with light maintenance or vehicle setup.