What are the responsibilities and job description for the IT Support Technician(Desktop Support) position at KTek Resourcing?
🚨 Hiring: IT Support Engineer/Technician 🚨
📍 Location: Dartmouth, MA 02747
⏳ Duration: 6 Months
Only W2 with USC & GC
We are looking for an experienced IT Support Engineer/Technician to provide Level 2 end-user, hardware, software, server, and remote-site infrastructure support.
🔹 Key Responsibilities:
• Provide remote and deskside L2 technical support to end users
• Deploy, manage, troubleshoot, and maintain hardware & software
• Perform server break/fix and infrastructure troubleshooting
• Support LAN/WAN networks, remote-site infrastructure, monitoring, and incident resolution
• Perform root cause analysis and incident resolution/escalation
• Manage hardware/software inventory, asset tagging, and software licensing compliance
• Handle device refresh, replacement, spares, peripherals, and lifecycle management
• Support backup, storage, recovery, access control, and UPS systems
• Support BYOD, projectors, and other remote-site computing equipment
• Coordinate infrastructure changes, vendors, and technical projects
💡 Ideal candidates should have strong experience in:
End-User Computing | Deskside Support | L2 Support | Hardware/Software Troubleshooting | Server Support | LAN/WAN | Asset Management | Break/Fix | Incident Management