Datacenter Technician

Job Title: Data Center Technician

Location: Milwaukee, WI (onsite)

Duration –6 Months

Note: Only USC/GC visa will work only

Job Description:

A Smart Hands Support technician, also referred to as a Data Center Smart Hands technician, provides on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the on-site representative for remote IT teams, this position performs tasks requiring physical presence and technical proficiency beyond basic remote support. The Smart Hands Network and Telecom Technician offers on-site support for network and telecommunications infrastructure, executing installation, maintenance, troubleshooting, and configuration duties for network and telecom equipment in data centers or client locations while maintaining operational standards, timely issue resolution, and accurate documentation.

Key responsibilities

• Hardware Management: Installing, configuring, replacing, and decommissioning servers, switches, routers, and other equipment within data center racks.
• Remote Team Collaboration: Coordinating with remote engineering teams and stakeholders to implement configurations and resolve issues.
• Documentation & Reporting: Documenting activities, maintaining service logs, and updating remote teams or project managers.
• Inventory & Auditing: Assisting with asset management through physical audits, labeling, tracking, and monitoring inventory.
• Emergency Response: Responding to emergencies and participating in on-call rotations as needed.
• Safety & Compliance: Following safety protocols and adhering to operational procedures and change management policies.
• Network Hardware Management: Includes racking, stacking, installing, configuring, replacing, and decommissioning network equipment such as switches, routers, firewalls, and servers.
• Telecom Infrastructure Support: Supporting telephony hardware and applications (analog, ISDN, SIP, etc.), installing and relocating telecom assets, and performing equipment testing and troubleshooting.
• Cabling and Connectivity: Managing, installing, and tracing network and power cables, ensuring organization, labeling, and testing of connectivity.
• Troubleshooting and Diagnostics: Addressing physical connectivity issues, diagnosing hardware, software, and network problems, and conducting power cycles and signal testing.
• Maintenance and Repairs: Performing routine maintenance, hardware upgrades, emergency repairs, assisting with system updates, and replacing faulty components.