Customer Account Manager

Job Description:

The Customer Account Manager plays a critical role in fostering strong customer relationships and driving sales growth. This position is responsible for managing inbound and outbound communications, providing product information, processing orders, and identifying opportunities to upsell. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment. This position will collaborate directly with the regionally assigned TSM.

Key Responsibilities:

• Receive incoming customer calls and, create sales orders, resolve issues, and provide updates as requested by customer.
• Conduct outbound calls to organic and existing customers to increase sales revenue and bring brand awareness to the organization.
• Prioritize engagement with mid-tier customers while maintaining close collaboration with the regionally assigned Territory Sales Manager..
• Utilize provided data files to create efficient and knowledgeable outbound customer call plans.
• Handle inbound and outbound calls with professionalism and courtesy.
• Provide accurate and up-to-date information to customers regarding pricing and availability.
• Process customer orders efficiently and communicate timely and accurate delivery ETA’s to the customer.
• Verify and update customer contact information, and customer shop attributes data.
• Deliver exceptional customer service to promote customer loyalty and satisfaction.
• Follow up with customers proactively to ensure all needs and expectations are met or exceeded.
• Support, assist, and ensure open communication with Territory Sales Managers.
• Collaborate with the sales team to identify and pursue, customers with organic growth potential.
• Periodic overnight travel for meetings, training, or sales support.

Qualifications:

• High school diploma or equivalent.
• 2 - 4 years of experience in customer service, sales, or account management (industry experience a plus).
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Proficiency Microsoft Office Suite.
• Bi-lingual is a major plus.

Benefits:

KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The employee frequently is required to sit and is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision. 

EEO:  KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.  All your information will be kept confidential according to EEO guidelines.

E-VERIFY:  KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees