Warranty and Return Specialist

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Warranty & Return Specialist

KSB GIW, Inc.

Department: Technical Services

Reports to: Manager, Commercial Operations

Location: Grovetown, GA, USA

Shift: 1st

FLSA Status: Salary-Exempt

Overview

The Warranty & Return Specialist provides comprehensive administrative support and facilitates effective communication across multiple departments to ensure timely resolution of customer issues. This role maintains accurate customer records, follows SAP processes, and assists Technical Service Engineers with various tasks.

Responsibilities

Customer Support & Issue Resolution

• Monitor and track customer issues, ensuring prompt responses and resolutions
• Assist customers with warranty claims, return processing, and concessions within SAP
• Serve as a point of contact for warranty-related inquiries, providing accurate information and guidance
  
  

SAP & Data Management

• Manage SAP notifications and continuously seek improvements in SAP-related processes
• Maintain and update customer files, ensuring data accuracy and accessibility
• Oversee return programs, identify potential issues, and report findings for process enhancements
  
  

Reporting & Documentation

• Generate and maintain weekly and monthly reports on warranty claims, returns, and process improvements
• Assist in analyzing warranty trends and identifying areas for enhancement
• Develop and refine documentation to streamline warranty processes
  
  

Team Support & Coordination

• Assist with planning and coordinating team training, travel arrangements, and meetings
• Ensure tools and equipment are properly maintained and readily available
• Update and refine work procedures to enhance efficiency within the Technical Service Group
  
  

Qualifications & Skills

Education & Experience

• Associate degree in a technical field or equivalent experience in related skills
• 1-2 years of experience in an office environment, preferably in a technical or manufacturing setting
• 2 years of experience in customer service or warranty administration
• 2 years of hands-on experience with SAP or similar ERP systems
• 1-2 years of experience handling national and international shipments of large loads
  
  

Technical & Professional Skills

• Proficiency in SAP or similar ERP software and Microsoft Office Suite (Excel, Word, Outlook)
• Ability to quickly learn and adapt to new software tools
• Strong organizational skills and attention to detail
• Excellent communication skills, both written and verbal, with the ability to interact professionally with internal teams and external customers
• Analytical mindset with problem-solving abilities to address warranty and return-related issues efficiently
  
  

Work Expectations

• Ability to work independently as well as collaboratively in a team environment
• Goal-oriented with a focus on continuous improvement and process optimization
• Willingness to acquire new skills in business operations, sales, and software applications
• Ability to work under pressure and manage multiple tasks within tight deadlines
• Flexibility to adjust work schedules as required to meet departmental and company needs
  
  

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.