Machine Shop Manager

The Production Machine Shop Manager leads all operations, personnel, and performance outcomes of the HQ machine shop, including the shipping & receiving department. This role ensures operational excellence through effective production planning, resource management, continuous improvement, and strong cross-functional partnerships. The Manager will drive safety, quality, delivery performance, and cost control to support company growth in both manufactured parts and pump repair services.

• Own and manage the master production schedule to meet customer commitments and internal delivery targets.
• Ensure adequate time is available for packaging, shipping, and quality checks prior to customer due dates.
• Lead weekly production meetings and oversee the production report, Will-Ship report, and departmental KPIs.
• Identify, prevent, and resolve bottlenecks that impact delivery, cost, or quality.
• Coordinate machine shop production priorities to support both manufacturing and pump repair job requirements.

• Partner with Foundry Manager to conduct root-cause analysis on casting defects and implement preventive actions.
• Lead NCR (Non-Conformance Report) and PFC (Process Flow Chart) analysis to drive long-term corrective solutions.
• Conduct manpower planning, equipment utilization reviews, and capacity analysis to support future growth.
• Support ISO compliance, audit readiness, and continuous training on quality procedures.
• Collaborate with the Service Manager to align machine shop output with pump repair timelines and strategic goals.

• Serve as a primary technical and operational contact for the sales team and key customers.
• Participate in order-intake discussions to confirm manufacturability, lead times, and material availability.
• Ensure customer satisfaction through clear communication, issue resolution, and proactive delivery management.
• Represent the machine shop in customer reviews, shop visits, and quality discussions.

• Provide daily leadership, coaching, and performance feedback to machinists, shop leads, and support staff.
• Foster a culture of safety, accountability, and continuous improvement.
• Support employee training programs, skills development, and cross-training initiatives.
• Uphold the company’s core values and act as a role model for attendance, teamwork, and professionalism.
• Participate in management team meetings and act as liaison between machine shop, sales, service, and foundry teams.

• Maintain accurate production records, job travelers, and documentation.
• Prepare reports, procedures, and improvement plans as required.
• Provide cross-department coordination and administrative support to operations leadership.
• Oversee shipping/receiving workflows, ensuring accuracy, timely processing, and proper documentation.

• High School Diploma or GED required; technical or vocational training preferred.
• 5–10 years of machine shop experience, including a minimum of 5 years in a supervisory or management role.
• Strong ability to read and interpret engineering drawings, part prints, and pump component blueprints.
• Working knowledge of centrifugal pumps, API component types, materials, and machining/manufacturing processes.
• Strong understanding of quality systems; experience with ISO-9001:2008 or ISO-9001:2015 preferred.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Adobe).
• Excellent communication, leadership, problem-solving, and organizational skills.
• Ability to write procedures, plans, and production documentation.