What are the responsibilities and job description for the National Account Manager – Retail AI Specialist position at Krunchbox?
Company Description Krunchbox is a global SaaS company that helps retail product suppliers gain a competitive edge through advanced POS data analytics. With over 15 years of experience in retail data cleansing, Krunchbox automates the collection and standardization of data from spreadsheets, EDI, and retailer portals, currently processing weekly data from more than 200 major retailers worldwide. The company transforms this data into a powerful analytics platform that delivers actionable insights to drive sales and optimize inventory. Through intuitive reports and dashboards, Krunchbox enables suppliers to make data-backed recommendations that go beyond traditional spreadsheet analysis and strengthen relationships with retail partners.
Role Description The National Account Manager – Retail AI Specialist is a full-time hybrid role based in the Dallas–Fort Worth Metroplex, with flexibility for partial work from home. In this role, the specialist will manage relationships with key national retail accounts, leveraging Krunchbox’s AI-driven analytics to deliver insight-led recommendations that improve sales performance, inventory efficiency, and category management. Day-to-day responsibilities include analyzing POS and retail performance data, preparing and presenting reports and dashboards, and collaborating with client stakeholders to develop data-backed strategies and action plans. The role involves coordinating business reviews, responding to account inquiries, ensuring high-quality customer service, and supporting the adoption of Krunchbox tools and features across client organizations. The specialist will also partner with internal teams such as product, data, and customer success to provide feedback from clients and contribute to continuous improvement of the platform and services.
Qualifications
Role Description The National Account Manager – Retail AI Specialist is a full-time hybrid role based in the Dallas–Fort Worth Metroplex, with flexibility for partial work from home. In this role, the specialist will manage relationships with key national retail accounts, leveraging Krunchbox’s AI-driven analytics to deliver insight-led recommendations that improve sales performance, inventory efficiency, and category management. Day-to-day responsibilities include analyzing POS and retail performance data, preparing and presenting reports and dashboards, and collaborating with client stakeholders to develop data-backed strategies and action plans. The role involves coordinating business reviews, responding to account inquiries, ensuring high-quality customer service, and supporting the adoption of Krunchbox tools and features across client organizations. The specialist will also partner with internal teams such as product, data, and customer success to provide feedback from clients and contribute to continuous improvement of the platform and services.
Qualifications
- Candidates should possess strong Account Management skills, including relationship building, stakeholder management, and experience with national or key retail accounts.
- Candidates should possess skills in Business Planning and Sales, with the ability to use data and analytics to develop growth strategies, forecasts, and commercial recommendations.
- Candidates should possess Customer Service skills, demonstrating responsiveness, empathy, and a commitment to delivering high-quality support to retail partners and suppliers.
- Candidates should possess excellent Communication skills, including clear written and verbal communication, presentation abilities, and confidence in speaking with senior client stakeholders.
- Experience in retail, CPG, or SaaS analytics environments, particularly working with POS or retail performance data, is highly beneficial.
- Familiarity with data visualization tools, dashboards, and basic analytics concepts, along with strong Excel or BI skills, is an advantage.
- Bachelor’s degree in Business, Marketing, Analytics, or a related field, or equivalent practical experience in account management or retail analytics.
- Ability to work effectively in a hybrid environment, manage multiple priorities, and collaborate with cross-functional teams in a fast-paced, growth-oriented company.