What are the responsibilities and job description for the Premium Concierge position at Kroenke Sports & Entertainment?
Job Title: Premium Concierge
Department: Business Development
Business Unit: Premium Sales and Service
Location: Ball Arena, Denver, CO
Reports To: Director of Premium Hospitality
Employment Type: Variable Hour –Hourly–Non-Exempt
Supervisor Position: No
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), the Colorado Mammoth (NLL), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and Skycam.
Nature of Work:
Customer Service for Guests. Problem solving potential ticketing issues, Greet, assist, and aid fans with any questions or concerns regarding their experience.
Examples of work performed:
- 50% Ball Arena Event attendance per month.
- Serve as Theatre Box and Club Level Concierges; greet, check-in, and answer questions for guests.
- Serve as a concierge for all Premium spaces within Ball Arena such a Suites, Theater Boxes, Club Lexus, etc.
- Assist Business Development leadership and staff with any issues within designated spaces
- Provide Knowledgeable, friendly and helpful service to all guests during events.
- Respond to all incoming inquiries, suggestions, and concerns from guests.
- Understand the policies and procedures for Ball Arena premium ticketing areas.
- Other duties as assigned per event.
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Working in Indoor stadium.
- Exposure to loud noise & loud working environment.
- Physical demands include frequent & consistent standing & walking
- Shifts times include weekends, evenings, and holidays.
Qualifications:
- Minimum of one year service-related, concierge, or hospitality experience.
- Exceptional customer service is required.
- Must be people-oriented and a team player.
Competencies/Knowledge, Skills & Abilities:
- Ability to maintain positive attitude, be diplomatic, and demonstrate professionalism
- Ability to maintain a high level of confidentiality.
- Ability to complete work accurately and in a timely manner
- Ability to work independently & in a group setting and demonstrate good judgment skills
- Ability to communicate effectively, orally and in writing.
- Ability to multi-task, prioritize and adapt to changing environments.
- Strong communication and interpersonal skills
- Ability to relate professionally to all levels of staff, guests, and clients.
- Ability to work a varied, part-time schedule including weekends, evenings, and holidays.
- Ability to be positive, energetic and be self-motivated
Compensation:
- Base $20/hour
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Salary : $20