Manager, Sales Operations

Job Title: Manager, Sales Operations

Department: Strategy & Analytics

Business Unit: Fan Engagement & Operations

Location: Denver, CO

Reports To: Director, Fan Engagement & Operations

Employment Type: Full Time– Salaried– Exempt

Supervisor Position: Yes

Posting End Date: 10/29/2026

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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam

If you have a strong desire to work in a professional sports setting, are passionate about being part of a growing team, and have a background in database structures, data analysis, and reporting, this may be the role for you. We are seeking a phenomenal teammate with strong time management and interpersonal skills, a professional manner, positive attitude, and eagerness to learn. The ability to multitask and adapt to a changing environment are imperative to success in this position.

Nature of Work:

The Manager of Sales Operations is responsible for supporting the day-to-day operations of the ticket sales, service and marketing teams within the sports and entertainment organization. The role manages the sales operations coordinator(s), works closely with the Director, Fan Engagement & Operations and Manager, Fan Engagement to ensure a smooth internal process structure, and a seamless fan experience.

Examples of work performed:

• Oversee the administration, optimization, and day-to-day functionality of CRM and sales enablement platforms used by ticket sales and service teams
• Supervise and develop 1-2 Sales Operations Coordinators responsible for sales operational platform administration, support, reporting, and operational execution
• Design and ensure excellent execution of sales/service lead management processes, include a standard process structure that accounts for variability between the different properties (e.g. Nuggets vs. Avalanche)
• Work with Fan Engagement and Data Science teams to ensure data flows between operations tech platforms is efficient and easily maintained
• Monitor adoption and utilization of sales technology platforms and recommend improvements when needed
• Customize/configure platforms, specifically Salesforce CRM, to ensure 100% user adoption and role-specific attribute management
• In collaboration with leadership across all groups, develop staff performance reporting and identify the targeted KPIs
  
  
  

This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Working Conditions & Physical Demands:

• Typical Office Conditions
  
  
  

Work Schedule Expectations

Due to the nature of the sports and entertainment industry, employees may be required to work a flexible schedule, including evenings, weekends, holidays and extended hours based on business needs.

Qualifications

• Bachelor’s Degree in a sports management, marketing, business analytics, CRM or a related field, or equivalent work experience
• 2-4 years’ experience in CRM and other sales enablement software
• 1-2 years’ experience managing junior staff
• Strong Microsoft Excel proficiency
  
  
  

Competencies/Knowledge, Skills & Abilities:

• Experience with sports sales technology platforms such as Fevo, Spinzo, LAVA, Outreach, or similar tools
• Strong Microsoft Excel proficiency
• Moderate proficiency in SQL
• Understanding of sports ticket sales methodology and cycles
  
  
  

Compensation:

• Base salary range $70,000-$90,000 per annum
• Eligible for annual discretionary bonus
  
  
  

Benefits Include:

• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending plans (FSAs)
• 401K/Employer Match
  
  
  

Applications must be received by: 10/29/26

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.