What are the responsibilities and job description for the Junior helpdesk - Secret clearance required position at Kriaanet Inc?
Help Desk Specialist II
Location: JBSA Randolph-TX-78150- Fully remote. You will go to the work location only for meetings.
Long-term contract.
FTE/W2 or 1099 assignment
Salary: Up to $52,000 plus benefits
Educational Level: Associate Degree in Management of Information
Systems/Technology or similar degree.
Years of Experience: Three years minimum
Knowledge, Skills, and Abilities (KSAs):
- Experience responding to and diagnosing problems through discussion with users.
- Ensures a timely process through which problems are controlled. Includes problem
recognition, research, isolation, resolution, and follow-up steps.
- Experience with help desk operations and serving as focal point for customer concerns.
- Experience providing support to end users on a variety of issues.
- Experience identifying, researching, and resolving technical problems.
- Experience responding to telephone calls, email and personnel requests for technical
support.
- Experience documenting, tracking, and monitoring problems to ensure a timely
resolution.
- Experience providing second-tier support to end users for either PC, tablet, mobile
phone, server, network, or mainframe applications or hardware.
- Experience interacting with network services, software systems engineering, and/or
applications development to restore service and/or identify and correct core problem.
Certifications: Information Assurance Technical (IAT) Level II
Security Requirement:
- DoD government security clearance SECRET or higher
Salary : $50,000 - $52,000