What are the responsibilities and job description for the IT Helpdesk position at Kriaanet Inc?
Educational Level: Associate Degree in Management of InformationSystems/Technology or similar degree.Years of Experience: Three years minimumKnowledge, Skills, and Abilities (KSAs):Experience responding to and diagnosing problems through discussion with users.Ensures a timely process through which problems are controlled. Includes problemrecognition, research, isolation, resolution, and follow-up steps.Experience with help desk operations and serving as focal point for customer concerns.Experience providing support to end users on a variety of issues.Experience identifying, researching, and resolving technical problems.Experience responding to telephone calls, email and personnel requests for technicalsupport.Experience documenting, tracking, and monitoring problems to ensure a timelyresolution.Experience providing second-tier support to end users for either PC, tablet, mobilephone, server, network, or mainframe applications or hardware.Experience interacting with network services, software systems engineering, and/orapplications development to restore service and/or identify and correct core problem.Certifications: Information Assurance Technical (IAT) Level II
Salary : $48,000 - $60,000